Midwest Peterbilt Group Ackworth, IA 50001, USA
Nov 20, 2019
Service Advisor Benefits * Paid time off * 401(k) with employer match * 6 paid holidays * Employee health insurance for as low as $50/month; dependent coverage also available * Short-term disability insurance * Long-term disability insurance with voluntary options available * Voluntary vision, dental, and accidental injury insurance * Voluntary personal flexible spending account and/or dependent care account * Voluntary tool insurance * Cancer and critical illness insurance, dependents can be added at employee cost * $15,000 in employee life insurance, voluntary options available for employee and dependents * Uniforms and uniform laundering provided * Tool program to help newer techs acquire tools and a tool box Service Advisor Requirements: * High School graduate or GED * Intermediate computer skills * One year of related experience in Peterbilt heavy-duty truck repairs preferred Bonuses: * Sign-on bonuses available (up to $10,000, depending on experience, and paid out over a few years) * Recruiting bonus ($2,500 for each referral made that turns in a yearlong hire) Responsibilities: The Service Department is an integral part of this Company's success. The Service Advisor is the link between the customer and the Service Department. The Service Advisor is responsible for accurately documenting the customer's service needs and recommending related and/or overlooked repairs and services. The Service Advisor is responsible to get authorization to perform the repairs from the customer, schedule the repairs, and monitor the repair progress to notify the customer and get approval for any unexpected costs and repairs. The Service Advisor is to look for additional repairs that need to be made and address them with the customer. The Service Advisor is to promote the finding of additional repairs by the technician and sell them to the customer. The Service Advisor, at completion of the repairs, reviews the repair order details with the customer to ensure the customer understands what has been done.