The Judge Group
115 E W Midway Ave, Cave Springs, AR 72718, USA
Location: Cave Springs, AR Description: Troubleshoots, configures, and resolves router and switch issues by gathering needed information and formulating an action plan; running existing and new scripts and commands to resolve issues; interpreting results to determine further action; utilizing online documentation, personal experience, and knowledge to troubleshoot issues; and engaging support teams (for example, contractor teams, vendor partners) as needed to assist in the resolution of issues.Manages and resolves critical customer incidents, requests, and escalations received through various communications (for example, phone calls, email, system software, walk-ups) by identifying incident and business partner needs; monitoring team and area service level queues; assigning, delivering, installing, or enabling assets (for example, hardware, equipment, software, media, coordinating delivery of new equipment) once approved; categorizing urgency of incidents, requests, and...
Location: Cave Springs, AR Description: Troubleshoots, configures, and resolves router and switch issues by gathering needed information and formulating an action plan; running existing and new scripts and commands to resolve issues; interpreting results to determine further action; utilizing online documentation, personal experience, and knowledge to troubleshoot issues; and engaging support teams (for example, contractor teams, vendor partners) as needed to assist in the resolution of issues.Manages and resolves critical customer incidents, requests, and escalations received through various communications (for example, phone calls, email, system software, walk-ups) by identifying incident and business partner needs; monitoring team and area service level queues; assigning, delivering, installing, or enabling assets (for example, hardware, equipment, software, media, coordinating delivery of new equipment) once approved; categorizing urgency of incidents, requests, and...