Altegra Health Morgan City, LA 70380, USA
Dec 11, 2019
Transforming the future of healthcare isnt something we take lightly. It takes teams of the best and the brightest, working together to make an impact. As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities. Here at Change Healthcare, were using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life. If youre ready to embrace your passion and do what you love with a company thats committed to supporting your future, then you belong at Change Healthcare. Pursue purpose. Champion innovation. Earn trust. Be agile. Include all. Empower Your Future. Make a Difference. Sr. Client Executive Position Summary : The Senior Client Executive will create and drive to completion customer specific revenue retention and growth strategies for top tier assigned clients across multiple types of accounts (RCM and/or Print) leveraging operational efficiency/utilization reviews, sales opportunity qualification &/or close, facilitation of training, assistance with onboarding processes, & strategic planning. Key Responsibilities : Serve as customer operational expert for all aspects of top tier assigned customers across multiple types of accounts (RCM and/or Print) for both for existing and potential areas of partnership. Coordinate operational and strategic activities internally to improve customer experience and strengthen corporate processes across Onboarding, Support, Sales, Customer Experience, Business Intelligence, Product, IT, Customer Communications, Billing, & Finance. Responsible for coordination of activity across legacy organizations. Maintain and expand relational footprint within assigned clients, focus but not limited to, on Manager, Director, and VP contacts. Responsible for customer satisfaction and cultivation of references at each client within assigned portfolio. Create and deliver Business Reviews with all assigned clients per corporate guidelines. Maintain accuracy of customer documentation in all corporate repositories such as Salesforce, Siebel, Qualtrics, and Contract Administration. Serve as escalation point for operational disruption across all defined areas of partnership. Minimum Job Qualifications: Education/Training Bachelors Degree in related area of study or equivalent experience. Business Experience 7+ years healthcare account management experience with a minimum of 4 years working with Revenue Cycle with large health care organizations or large enterprise-wide healthcare software systems. Specialized Knowledge/Skills Proven track record of successful management, service and/or revenue retention activities for complex customers or projects. Professional and effective communication skills required including comfort with conversations that create clarity and improve collaboration at all levels within complex and diverse organizations. Highly organized and capable of driving multiple projects to completion simultaneously. Successful track record of working as a part of dynamic, fast-paced and growing teams that are results oriented and collaborative. Effective analytical, problem-solving and decision-making skills. Experience with Excel, Salesforce, and Net Promoter Score preferred. Willingness and ability to travel up to 50% - 75% of time. Working Conditions: Environment Office environment, up to 50% - 75% travel required. Physical Requirements Sitting, standing, walking, and using key board, mouse, computer and telephone. Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!