Rancho Valencia Resort & Spa
Rancho Santa Fe, CA, USA
SUMMARY Serve guests food and beverage in a gracious professional manner. Provide a comfortable, exceptional dining experience through the consistent implementation of our existing steps of service. Maintain and improve check averages to ensure the financial success of the operation. ESSENTIAL FUNCTIONS Anticipate guests' needs, respond promptly and acknowledge all guests. Provide prompt, efficient and gracious service to guests, including artfully describing menu items, taking food and beverage orders and correct use of the point of sale computer system, ensuring timely service. Correctly settle all guest checks, correct handling of cash, credit, room charge, gift certificates and city ledgers. Monitor and maintain cleanliness, sanitation and organization of all service areas in accordance with departmental procedures. Work quickly and safely at all times. Maintain and comply with all departmental policies/service procedures. Maintain positive guest relations at...