Thinkfind Corporation

We have a long-term contract-to-hire opportunity available for a Senior Program Manager. You will typically be responsible for leading large programs or large complex projects (up to 10M) that span multiple systems and business areas. This role will plan delivery, organize teams, and manage scope, budget, and schedule. Your essential functions in this role will be to Facilitate all activities related to standing up and running large complex initiatives from inception to closure this includes building a project charter, communicating resource requirements and ensuring proper governance among other activities identify, monitor and manage projectprogram risks and issues in a timely and unbiased manner follow governance standards for escalating to right levels at the right time provide transparent reporting and metrics on projectprogram health (scope, schedule and budget), and support all communications related to project delivery process lead, mentor, and support delivery teams in your...

Exciting position with one of our leading clients. You will be responsible for working with the Contact Center Technology team leveraging technology to solve business problems by participating in all phases of the contact center development process from inception through transition utilizing the Nuance platform. The team is dedicated to analyzing, developing, and maintaining IVR and integration components for the enterprise within an ever-changing fast-paced environment. The team partners with all call center business units to fully understand and implement the unique call routing solutions that best suits the business need. Position requires strong experience with IVR Telephony CTI integration. Must have a strong working knowledge of the following Nuance Speech Attendant Nuance Speech Suite (Recognizer, Vocalizer Speech Server) Nuance Security Suite (Vocal Password) and the Genesys Voice Platform. Must also have a proficiency in VXML experience using IBM WebSphere Application...