Intellicomm

Intellicomm Inc., an online communications services firm located in Wayne, PA, is seeking an entry level Technical Support Representative. Intellicomm's online services are geared primarily to business customers. This position requires strong software usage skills as well as communication skills in assisting customers via email and phone. Primary Responsibilities Assist in customer online sign up issues. Assist new customers with their online setup. Troubleshoot customer issues via email and phone. Answer billing questions. Build upon self-help guides. Communicate customer issues to engineering. Qualifications Strong computersoftware usage and problem-solving skills Sound verbal and written communications as well as active listening skills Comfortable with technical terms, software usage, and online services Attention to detail is a must Be able to maintain a professional and patient approach in customer interactions Associate's or Bachelor's degree. Intellicomm is conveniently...