Note: This is a Global role that is worked remotely. The candidate can be located anywhere. Purpose: + Build and establish skills to enable growth in Xerox branded software to support sales, solution/design, implement and support the organization. + Work with the global offering teams to understand software solutions and offers, including providing consultation on building brand new solution and services capabilities. + Lead the software professional services organization with the mandate of ensuring proper skills and capabilities to perform presales, implementation and support activities. This role leads the software life-cycle from end to end. Scope: + Requires active collaboration and engagement with Americas and EMEA Sales and Delivery Organizations + Requires tight engagement and integration with Global Offering Teams. Main Responsibilities: + Build software skills capability of team, inclusive of cross-training and new skilled personnel acquisition, where required + Partner with Offering Teams to validate business case assumptions + Operationalize assumptions, turning them in straw case FTE requirements + Rationalize global coverage and language requirements + Assess current capabilities vs. operationalized need + Develop gap analysis and training plan + Implement Coverage Model + Maintain excellent communications with stakeholders + Gather and assess customer needs, both business and technical, and determine how Xerox Software solutions can meet those needs + Leads the presales team focused on winning new projects and the delivery execution and expansion of new or existing projects + Ensure regional managers partner with sales to ensure alignment of strategic opportunities + Develop customized implementation of deliverables to enable winning business, while not creating a one-off model + Deploy support where required implement strategic opportunities + Leads the software implementation team to ensure seamless delivery in the client environment, including ensuring that proof of concept, requirements and fit for purpose meet the client's goals. Ensure proper application enablement within the client environment. + Create and implement standardized processes that facilitate repeatability around the globe and reduce cycle time to improve client experience and faster revenue recognition + Lead support for software post sales after implementation from client intake of call to route to closure using a designed and defined software support flow methodology. + Clearly define and maintain Global SLOs + Leverage existing platforms and processes for support rapid deployment and enablement + Modify processes and required for successful software support and enhanced client experience. + Integrate supported 3rd party offering processes into existing framework + Work with the Xerox Software Offering teams to understand resource, solution, implementation requirements for new offerings. This includes skills education required, new personnel hiring (if required) for all aspects of software presales to support. Qualifications & Experience: + Bachelor's Degreein Business or related field + Knowledge and experience with the delivery of softwareapplications in a professional services environment + Knowledge of software support structures to support softwareapplications sanctioned and implemented by Xerox, with exception of 3rd Party,which will more than likely be outsourced to the software provider + Skills of building an organization to provide the required skillsto support a growth business and be agile enough to move in differentdirections based upon business needs. **Title:** *Global Software Support Leader* **Location:** *New York-New York* **Requisition ID:** *19003173* **Other Locations:** *United States-Georgia-Atlanta, United States-California-San Francisco, United Kingdom-GB-GB-London, United States-TX-Dallas, United States-California-Los Angeles, United States-Illinois-Chicago* Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Associated topics: algorithm, application, c c++, c#, matlab, perl, python, sde, sdet, software developer
Purpose: As an Executive Business System Administrator, you will interface with the Highest levels of Management within Xerox Corporation. The System Administrator will be responsible to manage the technical and functional operation, maintenance and support of Personal Workstation Systems. These systems will range from the standard PC's, tablets, mobile devices, to Internet Phone Telephony devices. In conjunction you will be supporting the Xerox network team as required. You will be expected to deliver high quality incident and change resolution services. Scope: Executive Support Services means the functions necessary to provide local onsite desktop support at a specified Xerox campus. This function will support named Xerox Senior Executives plus their Administrative Aides. Primary Responsibilities: Support the Xerox Standard enterprise image and or the native Microsoft operating system on Xerox designated hardware platforms. These platforms will include laptops, desktops and tablets. Ability to trouble shoot and repair devices utilizing Microsoft Windows 7 and Windows 10 operating systems. Support mobile devices used by the Xerox Executives to include, iPhone, Android based, iPad and emerging devices. Complete new PC and work station setups to include IPT and video conferencing as required. Manage the development of Service updates / patches to the Senior Leaders to ensure minimal disruption. Develop and maintain system administration documentation, test procedures and outcomes and to be held within a local knowledge base. Trouble shoot issues related to the Senior Level Executives hardware platforms to include, PC, tablet, IPT, video conferencing, financial terminals, etc. Provide advice, support and assistance to internal and external clients as required Support Xerox Corporate Networking along with the associated Xerox Vendors as required. High level oral and written communication skills, the ability to develop documentation for systems enhancements and the ability to interact effectively with people of a various reporting levels. Strong work ethic with the ability to work under pressure, set priorities, plan and organize workloads as required, solve problems with minimal supervision and good attention to detail. Ability to work as an effective team member and establish and maintain business relationships with internal staff and external service providers. Ability and enthusiasm to provide high quality customer service to develop and follow standardized processes to ensure quality outcomes. Support Xerox projects as required across all Xerox IT Towers. Ability to support Xerox data and IM processes involving high level confidential Xerox information Ability to move amongst the Xerox campus facility to support the designated Executives as required. Qualifications: Desirable : Experience in System Administration of a Windows PC environment along with knowledge of mobile devices. Networking skills to support trouble shooting within a Wifi and or wired environment Information Technology Infrastructure Library (ITIL) Certification or knowledge Solid communication Skills verbally and written Education : Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Associate Degree / College Diploma Candidate Background: Skills, Knowledge & Ability: At a minimum the preferred candidate will have demonstrations the following: Demonstrate superior customer service skills Successful prior experience delivering Technical services to High Executives within a client environment. PC skills in MS operating systems and Office applications, Internet navigation to include IE and Chrome Understanding of networking, network printing, ticket creation and completion within ServiceNow. Ability to manage multiple tasks Previous field technician with trouble shooting and repair experience Effective interpersonal Skill & behaviors with the ability to interact with a diverse client population Ability to lift and move up to 50 pounds Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to ...@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.