Cox Auto

Responsible for project implementation meetings, calls with clients and maintaining implementation timeline for Xtime Spectrum suite of products (Invite, Schedule, Engage & Inspect). Serve as the primary point of contact for the client and internal stakeholders. Manage project timelines, dependencies and integration points. Distribute timely project status reports and ensure timely escalation of issues or potential high-impacting risks. Coordinate client data entry projects and schedule client's team training on how to effectively use software. Work with sales, development and client teams to provide dynamic customer solutions and implementation strategies. SPECIFIC RESPONSIBILITIES: * Managing implementation and training timelines * Managing the flow of information between the dealer and various Xtime internal teams to ensure that all involved have a clear understanding of timelines and responsibilities/expectations. * Working with dealers to gather data and information in a timely and efficient manner * Construct and communicate status reports as needed for the overall project status to the dealer stakeholders, managers, performance managers and training department * Manage risks and issues * Managing and ensuring customer expectations are met through the implementation and training cycle * Act as a liaison between other departments (example: communicating with Sales regarding failure to launch (FTL) risks, communicating to Performance Management on the overall client engagement and handling the effectively handing project off to Field Implementation team for onsite training delivery, if applicable). Qualifications: * BS/BA in related discipline OR an equivalent combination of education and work related experience * Generally 3 years of experience in related field. * Demonstrated ability to multi-task and prioritize effectively * Self-directed and self-motivated * Strong knowledge of good customer service practices and project management * Customer oriented and service-minded * Time management and troubleshooting skills * Ability to communicate both written and orally, to all levels of management and across different cultural backgrounds * Ability to identify problems and initiate corrective and preventative actions About Cox Automotive Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company's 34,000-plus team members and family of brands, including Autotrader?, Clutch Technologies, Dealer.com?, Dealertrack?, Kelley Blue Book?, Manheim?, NextGear Capital?, VinSolutions?, vAuto? and Xtime?, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes. SDL2017 Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task