York Risk Services Group Mandeville, LA, USA
Jul 17, 2019
At York, we believe that an experience marked by expertise, consistency and compassion sets us apart. And we celebrate the diverse backgrounds and unique perspectives that allow us to stand apart from our competitors. Thats why we are committed to recruiting, developing and retaining people who represent our values and who believe in our mission. Job Description The Data Analyst I oversees the technical workflow of York's iAuditExpert, PremiumAuditExpert, and Loss Control 360 systems. He or she ensures that this data workflow is unfailing, troubleshoots problems, and documents new procedures as they arise. ESSENTIAL JOB RESPONSIBILITIES: Training and technical assistance for client personnel and field consultants User Account Management - Setup and Password Resets Client and Program Set Up and Verification Generation and maintenance of reference and support documentation Defining and analyzing computer system problems; designing and testing standards and solutions. Identifies options for potential solutions and assessing them for both technical and business suitability. SUPERVISION RECEIVED: This position reports to a Director of IT Application Development and is also mentored by York's Risk Control Operations department staff. EDUCATION: BS / BA or Equivalent Work Experience Minimum of 2 years EXPERIENCE: Experience in troubleshooting and repairing software and hardware issues Experience in prioritizing and managing workflow SKILLS/ABILITIES: Ability to speak clearly and calmly while walking users through support issues. Attention to detail Management and prioritization of work Ability to work well in a team environment Self Motivated - ability to work without direct supervision and direction KNOWLEDGE: Knowledge of Windows and Mac based operating systems ROUTINE DECISIONS AND FORMAL POLICY SETTING: Decisions routinely made include: Prioritizing Support requests Work to delegate to Tier 1 Policy setting: Formally responsible for providing input into policies associated with the jobs purpose and essential responsibilities ?? Apply Now!