Bank of the West
Sacramento, CA, USA
Responsible for providing high quality customer service by meeting the needs of customers in an efficient and friendly manner while both servicing transactions and handling needs assessment and new account opening. Provides guidance and assistance to less experienced front line staff. Assists with more complex transactions and reporting. Essential Job Functions. Responsible for a broad range of moderate to complex activities in the branch including transaction processing, new account sales, customer servicing and referral generation. May act as customers first point of contact with the Bank, by serving the customers' total financial service needs by recognizing and uncovering opportunities and contributing directly to the success of the branch. Promotes digital solutions by assisting customers in the branch with technology and proactively shares digital options via multiple self-service channels. Establishes, maintains, and deepens relationships with branch customers to achieve...