Five Star Bank
Buffalo, NY, USA
Position Title: Banking Center RepresentativeLocation/Affiliate: 55 North Main Street, Warsaw or 100 Chestnut Street, RochesterReports To (Title): Banking Center ManagerDepartment: Banking CenterSchedule: Monday-Friday 10:00am-6:30pm or 10:30am-7:00pm. Rotating Saturday schedule.FLSA Status: Non-ExemptPurpose: The Banking Center Representative is responsible for applying a level of understanding and knowledge of company products, services, banking software applications, policies and procedures in responding to internal and external customer service requests in a call center environment. The Banking Center Representative is also responsible for expanding existing customer relationships as well as developing new relationships by advising customers in their selection of financial products and services.Scope and DirectionArea of Responsibility: Banking CenterDegree of Supervision Received (Minimal, Moderate or Extensive): ModerateFrom (Title): Call Center ManagerDegree of Supervision...