Allegis Global Solutions
Tempe, AZ, USA
Job Description Company Description Allegis Global Solutions is founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how you manage your contingent workforce to strengthening your employer brand to recruit top talent, our integrated talent solutions drive the business results you need. As an industry leader, we draw upon decades of experience to design innovative tools, products and processes. We develop competitive practices that position organizations for growth and we deliver the insight needed to succeed in today s global marketplace. Job Description The Program Coordinator will join a team of professionals working in a fast paced, high transaction volume, team environment. The Program Coordinator facilitates and manages various processes (client specific) within the Statement of Work (SOW) and SOW Worker lifecycle, onboarding, time and expense and deliverable tracking, offboarding and reporting with accuracy and speed. The Program Coordinator also provides first level customer support to SOW owners, client shared services/tools teams, and vendor companies. Responsibilities Assist client SOW owners and suppliers during the SOW creation, sourcing and revision processes within the Vendor Management System (VMS) Conduct SOW intake for worker role selection and validation of SOW completeness Complete onboarding, revision, and off boarding processes of SOW workers while utilizing multiple client systems and the Vendor Management System (VMS) Accurately enter and update data in appropriate systems and tracking documents Provide constant communication to clients, suppliers, contingent workers and other partners via ticketing system, email, instant messenger and phone while supporting both standard requests and issue resolution Precisely follow approved policies and procedures to avoid systems failures, data integrity issues, and service gaps Actively probes and conducts research/analysis to identify the customer s desired outcome and determines appropriate action(s) to complete all aspects of a customer s request or achieve issue resolution Multi-task across several computer programs to properly support, action and document all related questions and needs Monitor performance against contract Service Level Agreement s. Collaborate with peers to help customer and program office to provide process and user experience improvements Complies to Key Controls and other policies, including maintaining confidentiality in a secure environment Provide status reports to leadership as required Execute ad-hoc projects as requested Qualifications Ability to organize, and work on multiple projects simultaneously, prioritizing own work to meet challenging deadlines, with a commitment to quality, detail and deliverables Excellent attention to detail and organization Advanced typing and data transfer skills with speed and accuracy Excellent verbal and written communication skills Excellent documentation and follow up skills Excellent customer service skills Strong analytical and problem solving skills Advanced skills with Windows, Microsoft, and other corporate software/tools Intermediate Excel Skills with functions and formulas (Nice to Have) 0-2 or more years of staffing and/or MSP experience or- 1-3 years of customer service in office environment Bachelor s Degree Reliable with patience and professionalism Additional Information As a workplace, we focus on relationships with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful. See what it s like to work at AGS by searching #LifeAtAGS on any social network. AGS is an Equal Opportunity/Affirmative Action Employer (M/F/Disability/Veterans). We will consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to disability, please call 844-###-####
Allegis Global Solutions
Troy, MI, USA
Job Description Company Description We are founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how businesses manage their contingent workforce to strengthening employer brands to recruit top talent, our integrated solutions drive business results. As an industry leader, we draw upon decades of experience to design innovative tools, products and processes. We develop competitive practices that position organizations for growth and we deliver the insight needed to succeed in today's global marketplace. As a workplace, we focus on relationships with each other, our clients and our candidates. In fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful. See what it s like to work at AGS by searching #LifeAtAGS on any social network. Job Description The Technology Operations Analyst is responsible for supervising and leading one to two Technology Associates, and liaising with AGS Program Office (PO) leadership to successfully sustain, and evolve the technologies critical to the success of AGS client programs. This position includes developing a strong partnership, expertise, and oversight with a specific Technology Partner, to ensure they strive for world class service and remain committed to continuous improvement in their products and services to help AGS achieve both short-term and long-term Client business objectives. This position will be recognized as the technical subject matter expert for the specific technology. Analyze reoccurring technology incidents and identifies areas of operational efficiencies for program improvements and growth in order to provide strategic consultation or resolution to AGS PO, Clients and Technology Partners. This role is an AGS Technology Operations strategic position meant to drive significant improvements in PO processes, technologies, operations, efficiencies, and profitability. This person will rely on the Technology Associate to provide day-to-day support to the AGS PO and Technology Partners in order to focus on meeting these objectives. Responsibilities Understands the business operations, goals and strategies of all POs for their assigned technology and contribute to their success. Works closely with Technology Partners to align and lead them toward AGS Client objectives, account goals and priorities. Acts as the escalation point for Technology Associates, PO Leadership and the Client on all technology and support issues. Provides coaching, training and supervisory support to support staff and may be responsible for tracking employee goals, expected business results, and measuring performance. Collaborates with other Professional Services team resources to better serve our Program Offices and Clients. Establishes open communications with Technology Partners and PO Leadership teams. Provides leadership for all technology support processes, incidents and service requests. Responsible for the Technology Operations work stream for new program implementations, technology implementations and program expansions. Lead the planning, facilitation and communication activities for significant technology releases for assigned accounts to ensure quality. Overall oversight for all technology service requests (enhancements, configuration changes, etc.) for their specified technology accounts to ensure appropriate levels of documentation, planning, vetting, prioritization, and testing to ensure quality implementation. Facilitates and/or participates in Client meetings around technology issues, demos, or future service requests as required by the PO. Conducts Operational Assessments with the Technology Partner and PO on identified Client accounts. Responsible for driving agreed upon deliverables. Analyze overall incidents and service requests to identify gaps in functional areas to drive problem resolution for items identified. Qualifications Familiarity with Systems Development Life Cycle (SDLC) methodologies. Knowledge of process modeling techniques and protocols. Experience with the standard technologies utilized by AGS VMS engagements (ex. Chimes, Beeline, Fieldglass, IQNavigator, Provade, PeopleFluent, Salesforce, SharePoint, etc.). Ability to design, create and execute a project plan. Ability to design/create processes and procedures and assists others in implementing them. Proficient with Microsoft Office Products such as Excel, Word, PowerPoint, Project, Outlook, Internet Explorer. Strong conceptual, analytical and problem solving ability. Self-starter with the ability to quickly learn new technologies and effectively apply them to business processes. Ability to identify training needs for non-technical teams, and coach accordingly. Ability to work with a diverse team of resources from AGS, our Technology Partners, our Clients, and reach consensus resolution on issues. Ability to simultaneously manage multiple tasks at once. Ability to adapt quickly and possess flexibility with working in a constantly evolving field. Completed Bachelor s Degree required. Supervisory or management experience or a strong acumen for leadership Experience with AGS or other staffing companies Projects strong confident image to AGS PO, Clients and Technology Partners. Must have experience with utilizing and managing one or more SAAS technologies. Experience in an environment with high call volume preferred. Previous software administration and support experience. Proficient to advance in Microsoft Office products. Ability to travel as needed. Additional Information All your information will be kept confidential according to EEO guidelines.