Careers

Confidential Company

Mar 30, 2021
Confidential Company California, USA
We’re looking for an experienced UX Writer to join the Digital team as part of our brand new initiatives. We are looking for someone who gets excited about the words that make digital experiences and also has an eye on people management and the growth of a department. You will be in a unique position where you’re not only entrenched in the process of creating and maintaining best-in-class digital experiences for our customers, but also in helping facilitate long-term and prosperous cross-team collaboration and growth.  If you’re looking to build ads and campaigns, this won’t be a good fit for you. This role focuses on User Experience more than marketing (although there’s nothing stopping you from collaborating with our Marketing team).   As Lead UX Writer you will be responsible for the following:   Writing clear, concise UX content across customer-facing web and mobile experiences that align to established patterns and styles  Acting as a subject matter expert...
Mar 30, 2021
Confidential Company California, USA
As a merchant support manager, you will be responsible for leading a team of agents who are ensuring top notch service for our merchants. What you'll be doing: Monitor & triage the Freshdesk queue Leading a team of merchant support agents by providing daily coaching and direction Collaborate with acquirers, processors and third parties when needed Maintain operational procedures, evaluate reporting needs and revise as necessary Support internal teams (product, dev, merchant relationship) regarding mission control features, report, analysis, prod testing and investigation Be the voice of the merchants across to ensure that tickets are treated with urgency Lead and train the MS team on the 3-Tier support process Define a set of SLAs & KPIs focused on merchant satisfaction, and track them weekly or monthly Escalate urgent matters to necessary internal teams to ensure fast resolution Monitor merchant support queue Identify “abandoned” tickets, or slowly resolved...