Convene New York, NY, USA
Mar 22, 2019
Production Manager Who we are: At Convene, we're building a company that embraces visible and invisible diversity, encourages healthy integration of personal goals and professional development, and fosters community. Our team's evolution, values and culture have been at the forefront of what we do since our founding. With the meetings and office market growing rapidly and showing no signs of stopping, we are constantly evolving and growing our offerings from hosting meetings and events to providing a full suite of offerings for flexible co-working spaces. What you'll do: The Production Manager is responsible for planning and coordinating multiple events and on-site programs, supervising the work of production specialists and operations' staff, and providing support and assistance with all 3rd party catering activities. We are looking for someone that can effectively lead the production team and build meaningful relationships with our clients. In this role, you will also serve as the liaison between facility users and the facility staff, service providers, and other stakeholders. * Serve as liaison between clients and operations * Effectively communicate both verbally and written, with all level of associates, clients, and all Convene departments in an attentive, friendly, courteous, and service-oriented manner * Effectively listen to, understand, and clarify concerns raised by associates and clients * Comply with Convene regulations to encourage safe and efficient conference center operations * Work closely with Sales Department; prepare pre-program cost estimates, room diagrams and photos, and facility insights; assist relationship managers in getting clients through the contract phase * Communicate with clients to determine program needs via site visits and pre-conference meetings when necessary; manage planning process from start to finish * Profitably manage services provided by Convene while upholding contracted agreements * Create and maintain detailed event documentation for each booking * Responsible for creation and distribution of PEO's (Program Execution Orders), program diagrams, and invoices * Accountable for Convene registration desk and related processes, such as check-in * Work in conjunction with building management and building security; manage day-to-day operations accordingly * Conduct daily site inspections of all conference center areas for cleanliness and maintenance and monitor quality of service in conference center operations * Build high-energy relationships with clients and participants and assist with all requests during * Supervise proper calculation of all program checks and ensure client approval and signatures * Ensure collection of all program balances * Maximize efforts toward productivity, identify problem areas and assist in implementing solutions * Conduct weekly production meeting and daily PEO meeting * Ensure preparation of required reports, including (but not limited to) associates schedules and quarterly action plans * Conduct ongoing training of Production Specialists * Must be able to multitask and prioritize departmental functions to meet deadlines * Maintain regular attendance in compliance with Convene standards, as required by scheduling, which will vary according to the needs of the conference center * Perform additional duties as requested by General Manager * Administrative support What we look for: * Minimum Bachelor's Degree in Hospitality or related field * Minimum 3 years' experience in hospitality, including some previous supervisory experience * Ability to lead other team members * Ability to work effectively with clients * Flexible and long hours sometimes required * Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance * Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping * Ability to stand, sit, or walk for an extended period of time About Convene: Convene (www.convene.com) designs and services premium places to work, meet, and host inspiring events. Through strategic partnerships with prominent commercial landlords, Convene operates a network of hospitality-driven locations in Class A office buildings across major U.S. cities, with plans to expand globally. Convene has raised $260M in equity funding to date, and has been named one of America's 100 Most Promising Companies by Forbes and a Best Workplace by both Inc. and Fortune Magazine. * Founded in 2009 * Locations in New York City, Boston, Philadelphia, Washington, D.C., Los Angeles, Chicago and plans to expand globally * Launched Convene Workplace in 2017 * Ranked #11 Workplace in New York in 2017 by Fortune Magazine * Ranked #30 in 2017 LinkedIn Annual List of Industry Disruptors * 2018 Great Places to Work US * 2018 Fortune Magazine Best Workplaces NY In everything we do, we strive to put the people we do it for first. This starts internally: we believe our values drive behaviors to create culture. Together we're building a culture that embraces diversity and learning, humility and gratitude. At the same time, we try not to take ourselves too seriously and strive for a healthy integration between work and personal pursuits. Benefits you can expect as a Convene employee: * Generous, flexible PTO and family leave * Generous professional development policy that includes funds earmarked for each employee's discretionary professional growth-Have a conference you want to attend? A class you want to take? If it's helping take your career to the next level, we support it. Each employee is required to have 65 hours of learning per year * Excellent health coverage for team members and their families * Supportive work environment and a leader who is focused on your professional growth * Company events that highlight our team's passions and hobbies * Healthy snacks Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.