Global Technology Associates Georgetown, KY 40324, USA
Jan 04, 2019
Job Description Title: L2 Support Tech - 2nd - 3rd Shift (18-00596) Location : Georgetown, KY Pay Rate : Open and Competitive Additional Benefits: Health, Dental, Vision, 401(k), company paid holidays and more! Type of hire : Contract Shift: 2nd Shift: 1pm 9:30pm EST 3rd Shift: 6pm 2:30am EST + Overtime for Production Position Responsibility: Experienced Technician responsible for client-side PC Support including the troubleshooting & break/fix of PC hardware, software, network connectivity, account management, printing/plotting, coordination & support of video conferences and special events/meetings. Responsible for on-going operational support of Windows 7 and Windows 10 as well as special assignments / projects as business dictates. Position Requirements In-depth knowledge of Windows 7 and Windows 10 support & technical troubleshooting skills Working knowledge/experience of PC imaging and remote-control support tools Knowledge of Microsoft Office 2016 and Office 365 and other standard office environment software including Skype, Adobe Acrobat, Internet Explorer, etc. Audio/Visual experience, as well as, Polycom video conference support and Skype for Business Working knowledge of Active Directory, TCP/IP, DNS, DHCP, SCCM Ability to perform basic Move/Add/Change work for Cisco VoIP telephones Excellent written and verbal business communication skills with ability to concisely communicate issues to management, users and peers with diverse backgrounds and cultures Large team experience with proven ability to follow direction and contribute ideas to achieve team goals and improve processes Ability to follow & enforce established processes and security guidelines and effectively communicate them to users Ensure exceptional customer service & support with prompt problem resolution, ticket management and follow-up with users Candidate must be reliable, on-time and able to complete tasks by target dates Maintain a professional work ethic & demeanor Experience using Service Now or equivalent incident/request/change/problem management system Excellent organization & time management skills Candidate must be self-motivated, driven to learn with a focus on continuous improvement Ability to lift boxes containing computer equipment. Company Description Founded March 5, 1988, GTA started out as a placement firm for contract automotive design personnel. Today it is a full-service provider of both direct and contract automotive professionals and top management talent to a customer base that runs the gamut of most of the leading automakers and their key suppliers. We are proud to say we were founded in Michigan, we re headquartered in Michigan and we re staying in Michigan. GTA remains focused on honesty, integrity and professionalism as the building blocks of its continued success in an ever-changing industry. Our firm acts in a timely, professional manner in all of its interactions with customers and candidates.