Change Healthcare

Transforming the future of healthcare isn't something we take lightly. It takes teams of the best and the brightest, working together to make an impact. As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.Here at Change Healthcare, we're using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life. If you're ready to embrace your passion and do what you love with a company that's committed to supporting your future, then you belong at Change Healthcare. Pursue purpose. Champion innovation. Earn trust. Be agile. Include all. Empower Your Future. Make a Difference. The UX Researcher - Quantitative Usability is responsible for planning and conducting research to inform and influence the design and functionality of Change Healthcare's business users (B2B) and medical consumer (B2C) software products and solutions. She/he will perform research with patients and members utilizing the Design Thinking and Jobs-to-be-done approach, from user identification and recruitment, to actual facilitation of in-person interviews and online testing (survey, unfacilitated think out loud), through to the synthesis and presentation of insights. Working closely with product and development teams, she/he will utilize immersive research to engage decision makers in actively listing to target users, and influence design and development decisions via derived user insights (needs, pain points), usability research data, trends, and best practices. The ideal candidate possesses deep expertise in user-centric research and usability testing as well as demonstrated use of such techniques in the product and service markets. She/he is responsible for working cross functionally with teams to shape and execute user research plans based on business needs and opportunities for both existing and new products. Applied knowledge in applying rapid prototype testing and user testing in combination to ensure both high efficiency and high customer-relevant value in the final product. Key Responsibilities: * Develop and use design research methodologies and insights to drive decision making * Interpret research results, derive implications, perform analysis and gather strategic intelligence to provide insight regarding the market, trends and our customer needs, pain points and behaviors * Work with product managers, designers, developers and partners to ensure product and service design is informed by user insights * Define and manage recruitment of users and select the right research method for the business problem * Contribute to the wider development of user insights repository in the synthesis and creation of Customer Success Criteria, user workflows and end-to-end journey maps * Ensure overall quality of project solutions throughout the research and design process. Qualifications: * Bachelor's Degree in Human Centered Design, Social Science, Cognitive Science, Experimental Psychology, Anthropology, Information Science, or related field. * At least five years of industry experience as a hands-on researcher, working across multiple platforms, including mobile, web, personal computer * Experience in the healthcare or payments industries is preferred * Masterful at uncovering actionable insights, and tailoring to stakeholder questions * Well versed on conducting UX research from design, user recruitment to analysis/reporting * Applied knowledge of applied business-level statistics (descriptives, means, statistical significance ) is important to this role, where nuanced understanding of exploratory statistics is highly desired * Strong knowledge of a variety of applied UX research methods, including ethnographic research, site visits, interviews, intercepts, think-out-loud studies, diary studies, card sorts, product benchmarking, and task-based usability testing * Knowledge of using remote UX tools (User Zoom, Qualtrics) is highly preferred * Applied experience in using SPSS for survey analysis is highly desired * Organized, self-directed, efficient and able to manage multiple and complex projects in a timely manner * Confident in taking the lead on projects, as well as adapting as a team player in supporting research sessions, where needed * Excellent verbal / written communication and presentation skills * Active learner, actively seeking to expand and share knowledge and experience in UX research, as to best support the evolving needs of the team and Change Healthcare * Portfolio that includes examples of qualitative and quantitative research studies that advocate for the user, and demonstrate how the research translated into insightful business outcomes Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system! Equal Opportunity/Affirmative Action Commitment All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Associated topics: interactive producer, interface, ui, ui designer, ui ux designer, user interface, ux, ux designer, ux ui designer, wireframing

Transforming the future of healthcare isn't something we take lightly. It takes teams of the best and the brightest, working together to make an impact. As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities. Here at Change Healthcare, we're using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life. If you're ready to embrace your passion and do what you love with a company that's committed to supporting your future, then you belong at Change Healthcare. Pursue purpose. Champion innovation. Earn trust. Be agile. Include all. Empower Your Future. Make a Difference. Program Manager This full-time position is based in Change Healthcare's Mt Laurel, NJ office supporting the Risk Analytics and Encounter Reporting Division. This is a client-facing professional role with career experience supporting software applications, data processing, and analytics systems. The candidate will manage the health plan relationship and activities related to risk analytics services and must demonstrate strong problem-solving skills by being able to manage client reported issues, software defects and enhancements, custom reporting requests, and coordinate tracking and follow-up of action items. The position requires frequent interaction with internal and external clients thus the candidate must have strong written and verbal communication skills. The candidate must also possess the ability to work well independently, to meet aggressive client delivery dates, as well as the ability to quickly master new applications and processes. Some travel is required. Minimum Qualifications: * Minimum 5-7+ of client-facing experience, preferably in a project or program manager capacity * Experience with Planning, Matrix Management, Promoting Process Improvement, Dealing with Complexity as well as Ambiguity, Analyzing Information Additional Knowledge and Skills: * Healthcare and/or claims processing experience is a plus * PMP or Multiple Years of PM Experience is preferred Education: BA or BS Degree in an analytical discipline such as Finance, Economics, Information Technology, etc. is desired. The equivalent combination of education and experience will also be considered. Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system! Equal Opportunity/Affirmative Action Commitment All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

Transforming the future of healthcare isn't something we take lightly. It takes teams of the best and the brightest, working together to make an impact. As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities. Here at Change Healthcare, we're using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life. If you're ready to embrace your passion and do what you love with a company that's committed to supporting your future, then you belong at Change Healthcare. Pursue purpose. Champion innovation. Earn trust. Be agile. Include all. Empower Your Future. Make a Difference. The Accelerated Development Program (ADP) is a two-year program that includes rotational assignments and leadership development through participation in formal and informal learning opportunities, including senior leadership mentoring. Each rotational assignment is 6 months in length, and will provide exposure to a variety of functional areas with the organization, including: Operations, Technology/Research and Development, Product, Sales, Finance, and others. Rotational assignments will focus on developing competency in multiple areas, including technical skills, project management, business cycle dynamics, and analysis and process improvement. Primary Responsibilities: * Research and Analysis * Assists with research, analytics and support efforts related to new markets, new products, mergers and acquisitions. * Process Improvement and Documentation * Assists with comprehensive analysis (operational, analytical and financial) for projects focused on maximizing revenue and efficiencies while reducing administrative and other costs. * Contributes to the development and documentation of policies, procedures and processes. * Engineering/Research and Development, Testing and Implementation * Assists in the development, testing and implementation of systems to improve performance, service and/or management of key areas. * Project Management * Manages assigned process improvement project(s). * Develops, communicates, and monitors project schedules, budgets and resources. * Communicates key areas of concern or risk toward progress and goals. Recommends actions, support and/or resources needed to overcome potential obstacles. * Reporting * Assists with monthly reporting to include budget variances, compliance review, and performance metrics analysis. * Develops reports and tracking systems using database applications, such as MS Access and Excel. * Product Development * Works with and supports the product development team through the steps of the new product development lifecycle. * Operations and Workforce Management * Supports the business operations of areas such as call centers * Analyzes metrics, productivity and service levels needed for workforce management, quality assurance and improvement initiatives. * Sales and Relationship Management * Responsible for developing and maintaining positive client relationships as well as critical interfaces between business functions. * Assists with presentations, exhibits and other activities in an effort to maintain and establish positive relationships with customers. * Overall Business / Market / Healthcare Knowledge * Acquires an understanding of the business processes in a broad range of operational areas. * Acquires an understanding of the relationship and interdependencies between departments. * Other duties as assigned. Job Requirements: Required: * Bachelor's degree * Minimum GPA of 3.2 (resumes must indicate GPA for consideration) * Willingness to start in January 2020 or July 2020 * No more than three years of relevant full-time experience * Must be willing to temporarily relocate while in the program * Strong PC skills to include MS Office Suite (Word, Excel, PowerPoint, Outlook) Preferred: * Related internship experience preferred Demonstrated ability to: * Be decisive and exercise good judgment * Be flexible while achieving change * Consistently accomplish results * Positively influence others * Maintain integrity in every situation * Openly and effectively collaborate and communicate with all team members * Understand and resolves issues efficiently and effectively * Think broadly * Seek customer feedback, ensure customer satisfaction * Create effective plans and manage work accordingly * Take initiative and demonstrate commitment * Improves processes * Readily adapt and embrace change Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system! Equal Opportunity/Affirmative Action Commitment All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Associated topics: .net, back end, c++, developer, devops, java, php, python, software development engineer, sw

Key Responsibilities Develop solutions that are high quality, scalable, reliable, and reusable Work collaboratively in an AgileScrum team to plan sprints, expand stories into technical tasks, work on removing impediments, and execute at top velocity Successful track record of delivering on projects, both individually and as a team member Organized and detail-oriented, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently Strong desire to learn, push the envelope, and share knowledge with others. Clearly communicate status and open issues to team leads and managers Able to work effectively independently on assigned tasks, and within a collaborative team-oriented environment using sound judgment in decision making Excellent communications skills, both verbal and written, including good technical writing and interpersonal skills Minimum Requirements 6 years experience in software engineering andor software architecture Critical Skills 4 years of hands-on experience with developing web services and applications based on JavaJ2EE technologies. 2 years of building webservices and middleware processes using Tibco BW and Designer Knowledge and previous hands-on experience with relational databases such as Oracle as well as MS SQL Thorough knowledge of software development lifecycle and design patterns 2 years of experience using Tibco BE building and maintaining core transaction processing 4 years of experience developing highly saleable systems using storm topologies using parallel processing 2 years of experience working with LinuxUnix OS Knowledge in agile methodologies Additional Knowledge Skills Experience in healthcare claims operations and other financial transactions such as Claims, Remittance, Eligibility, and electronic attachments a plus 4 years of working experience in .Net technologies building and supporting applications and reusable components Experience with Hadoop based structures, theories, principles, and practices, data loading tools like Flume, and workflow schedulers like Oozie Experience with Apache and IIS web servers Education 4 year degree in Computer Science or related field, or equivalent experience Associated topics: application developer, architecture, backend, c, c/c++, design pattern, devops, lead, php, senior software developer