ITSM Systems Administrator Senior

  • Kforce Inc.
  • 816 Elm St, Fayetteville, NC 28303, USA
  • Nov 02, 2020
[Information Technology]

Job Description


Kforce has a client in search of an ITSM Systems Administrator Senior in Fayetteville, NC. Key Tasks:
  • Application UI Configuration, Workflow Configuration
  • Development of required specific reporting
  • Development of requirement integration components (SSO, LDAP, etc.)
  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
  • Driving process definition, re-engineering, improvement and gap analysis of current/to-be processes during workshops with key sponsors and stakeholders
  • Developing required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams
  • Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks
  • Promoting continuous process improvement practices through process metrics/KPIs, dashboards and role accountabilities
  • Managing and communicating ITSM process and business requirements to the implementation team

Job Requirements:


  • Bachelor's degree and 5+ years of related experience; 5+ years as a Systems Administrator (Microsoft); Additional training, technical certification, and/or years' experience may be substituted in lieu of a degree
  • Experience maintaining Microsoft Windows 10, Windows Server 2012, 2016, 2019 platforms
  • CompTIA Security+ CE
  • Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information
  • Applicants must be fully authorized to work in the U.S. without sponsorship
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task