Technical Writer II

  • SunGard Public Sector
  • 721 Medical Center Dr # 300, Wilmington, NC 28401, USA
  • Nov 05, 2020
[Information Technology]

Job Description

Do you have a passion for writing and a love of technology? We are looking for a dynamic Technical Writer to produce high-quality documentation that contributes to the overall success of our products. You will join a team of talented technical writers who work collaboratively with developers, quality engineers, and product managers to help our internal and external customers understand how our products work.

About CentralSquare:

We provide the broadest, smartest and most unified software suite that powers all aspects of managing local government. Our technology platform provides solutions for public safety, including 911, dispatch, records, mobile and jail. For public administration agencies, we provide software for finance, HR/payroll, utilities, citizen engagement, community development, property tax, municipal services and asset management.


  • Work with internal teams and SME's to obtain an in-depth understanding of the product and the documentation requirements
  • Produce and maintain high-quality documentation that meets corporate standards and is appropriate for its intended audience
  • Write easy-to-understand user interface text, online help, and user guides
  • Create tutorials to help end-users use a variety of applications
  • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
  • Support our internal and external customers with documentation requests and questions


  • 2-5 years working experience in technical writing of software documentation
  • Bachelor's degree in English, Communications, Professional Writing or similar area of study
  • Self-motivated with strong communication skills
  • Ability to work independently and collaboratively with many different teams
  • Ability to deliver high quality documentation with a sharp attention to detail
  • Ability to quickly grasp complex technical concepts and translate them into user-friendly deliverables
  • Excellent written skills in English
  • Basic understanding of software development and the Agile methodology
  • Experience with MadCap Flare or AuthorIT

Associated topics: content, document, documentation, documentation specialist, excel, file, msword, ms office, technical writer, writer