ServiceNow Developer

  • V-Soft Consulting Group
  • Louisville, KY, USA
  • Nov 09, 2020
[Information Technology]

Job Description

Job Description:
Who Are We: FIS connects consumers to their money through leading-edge payments solutions. We're the development engine of FIS: the largest, Fortune 500, Fintech company in the world. Our solution is branded by our customers -- banks and retailers -- so you might not have heard of us. But, if you've used a mobile banking app, interacted with an ATM, or used a debit card to complete a financial transaction, you're most likely using FIS software. Our product is one that touches the average consumer on a regular basis, and makes the financial world go 'round. Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company, ranked 392 on the Fortune 500 list and is a member of Standard & Poor's 500 Index. Named a 2016 "World's Most Admired Company" by Fortune Magazine. About the team: The ServiceNow team works to help support and develop the ServiceNow platform. The candidate will work directly with the customer to understand their needs and requirements, to propose solutions to business problems and help direct the technical delivery of the ServiceNow technology. The role involves working closely with the team including IT managers, the technology organization and departments throughout the business to champion the ServiceNow product, whilst striving to meet new business requirements. The team and our customer base are distributed globally. Job Description: In this role you'll be responsible for support and development of ServiceNow. You'll challenge customer requirements to identify and prioritize optimal solutions, provide hands-on technical delivery of cost-effective ServiceNow solutions using a range of technical skills, and provide focused guidance to all support teams and assist in their training and knowledge development. Part of the role is to ensure the company obtains the most benefit from its investments in the ServiceNow product. You'll be responsible for the product development and integrations, ensure they meet requirements, and run engagement across the full product lifecycle including design, development, testing and release and support. You'll support the product roadmap development and management, and be responsible for ITSM technical authoring and documentation. General Duties & Responsibilities: The role suits an individual with ServiceNow or other ITSM Tools support and development experience with knowledge of both ITIL and Agile. Previous experience in ITSM within a financial service organization would be an advantage. You'll have proven customer support experience in an IT operations environment including management of own workstack comprising incidents, changes and problem records and escalation procedures. We're looking for experience of some of the following ITIL disciplines; Incident Management, Problem Management, Change Management, Configuration Management, Request Management and Process Automation. You'll understand ServiceNow development and administration, and have experience with configuration and customization of all aspects of ServiceNow - Workflow, UI, CMS, PA etc. You'll also have experience of development of required integration components - HTML, CSS, XML, JavaScript/AJAX, Web services, SOAP, REST API, email, Mid Server etc. * Gather and prioritize customer requirements, and develop and implement products to meet the requirements. * Work with Internal customers for requirement clarifications and architecting solution designs. * Develop new enhancements and custom apps and deploy to ServiceNow instance. This will require expertise in JavaScript, Glide API, Business Rules, Workflows, Client Scripts, UI Policy, UI Actions. * Design solutions leveraging Domain Separation within the ServiceNow platform * Contribute in team design reviews and code reviews with other teams and team members * Develop solutions that require complex scripting within the ServiceNow Platform leveraging Jelly, Java scripting leveraging the Glide APIs * Design and develop integrations of other in-house developed and 3rd party system tools and applications with ServiceNow. * Configure the ServiceNow solution to meet identified business requirements, process guides and functional requirements. * Identify requirement gaps to maintain a high degree of quality in the solution build and provide configuration options to meet specific requirements identifying respective pros and cons for each option. * Create and maintain development standards and guidelines * Create and maintain integration standards and guidelines * Ensure that ServiceNow standard best-practices are utilized for all configurations and customizations. Provide insight and expertise into the ServiceNow configuration based on previous work experiences and education. * Provide training for tool functionality both in person and through using other virtual methods. * Actively suppo
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