IT Customer Support Specialist - Executive Support

  • Honeywell
  • 5019 Nations Crossing Rd, Charlotte, NC 28217, USA
  • Nov 09, 2020

Job Description

Join a team recognized for leadership, innovation and diversityThe future is what you make it. When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn't just about developing cool things. That's why all of our employees enjoy access to dynamic career opportunities across different fields and industries. Are you ready to help us make the future?This is a highly visible role functioning as the face of IT Support for Senior Executives. The work environment is dynamic, robust, and highly demanding of quality results through proven problem and time management. With access to special escalation matrices, tools, technologies, and resources, the IT Support Agent is enabled to deliver quality results fast to maintain down-time at a minimum. Your greater team is agile, dispersed globally, and hyper-focused on customer experience excellence. Real-time remote collaboration and knowledge sharing is pinnacle for being successful. The Executive Services Jr. Information Systems Analyst reports to the Global IT Support Manager.Key Responsibilities:* Install, upgrade, image, and support all company desktops/laptops/MacBook hardware* MS Office 365 support knowledge, including Outlook and MS Teams support* Mobile devices management, including MDM enrollment, iOS upgrades, app support, and general troubleshooting skills* Printer management including standard break/fix of hardware, software, and networking issues* Conference room AV supporting including SIP/PSTN, microphone, camera, and general connectivity issues* Maintain a working understanding of networking concepts such as TCP/IP, DNS, DHCP and VPN* Provide IT/AV conference support for onsite/offsite presentations, events, and meetings including wireless networking, telephony, projectors, speakers, clickers, and closed-network printer setups* Maintain documentation such as training materials and standard operating procedures* Assist with Root Cause Corrective Analysis investigations* Train users in the proper use of hardware and software such as MS Teams, Zoom, JIRA, Adobe, MS Office, MFA, etc.* Administrative management including equipment purchase, inventory, and refresh* Travel to provide Senior Executive support on occasion (Home Support)* Work closely with the Core IT, Applications, Networking, and Information Security Service Owners as Subject Matter Experts to ensure enterprise solutions will enable the Executive team effectively* Participate in technical research, development, and support to ensure Service and Operating Level Agreements are met* Responsible for supporting project milestones and interfacing with external vendors and internal cross-functional teams* Works with Executive Assistants to support IT initiatives for Executive needs, including travel and other offsite engagements* Establish trust and maintain a high level of confidentiality for all VIP operation activities/tasksSuccess Factors Include:* Ability to communicate effectively/consistently and develop respectable working relationships with other coworkers, Service Owners, and Executive Staff is essential* Quality, accuracy, timeliness, reliability, availability, and meticulousness of work* Maintain the integrity of confidential business and product informationYOU MUST HAVE* 5+ years or experience providing IT support in a corporate environment* 2+ years of experience with Windows 7/10 Support with Hardware break/fix experience* 3+ years of experience with Apple Mobile Devices (iPad/iPhone/Apple TV/iOS/LTE)* 3+ years of experience with MS Office Products (special focus on Office365 / Skype / Outlook / Exchange)* 2+ years or experience with Audio/Visual Support* Must be a US Citizen due to contractual requirementsWE VALUE* Bachelor's Degree* Experience providing technical support to Senior Executives* A+ / Network+ certifications* Project Management experience* Strong leadership presence and interpersonal/communication skills (written and oral)* Vendor Management, Negotiation Skills, General Management experience* Experience with all Conferencing Technologies (telephony/video-calls/content sharing)* Experience with Printer technologies (setup/maintenance/configurations/networking)* Self-motivated/driven and able to work with little supervision or direction* Strong bias for action and results orientationCORPIT2020Additional Information* Category: Information Technology* Location: 300 S. Tryon St, Suite 500 / 600, Charlotte, NC 28202 USA* Nonexempt* Must be a US Citizen due to contractual requirements.Global (ALL)
Associated topics: assistance, deskside, help desk, information technology, information technology analyst, network, patient, technical, technical support specialist, technician