Veterans Preferred - Sr. Loyalty Program Manager

  • Harrison, NY, USA
  • Nov 09, 2020
[Information Technology]

Job Description

Military Veterans are Encouraged to Apply. Job Description: Sr. Loyalty Program Manager Team: U.S. Loyalty Solutions, Program Management Location: (Off site initially: possible to be in office eventually in Purchase, NY) Pay rate: Highly Competitive, paid as W2 Duration: Initially 12+ months, possible extension Overview Loyalty Solutions provides a wide range of loyalty assets including the design, implementation and operations of cardholder loyalty programs as well as cardholder promotions, benefits and insurance services. These solutions enable issuers to reward, protect and assist cardholders driving overall card usage, retention and brand preference. The U.S. Loyalty Solutions team is a highly collaborative organization and this role will interface with various roles and disciplines within North American and global teams to serve our clients. This position has a business development type of aspect to it, working with counterparts that manage relationships with big name merchants. Work with merchants and work on pitching them our business. The culture of your team is collaborative, the candidate will be working within the loyalty team and cross functionally with counterparts in different parts of the organization. The candidate must get up to speed on card linking and how the publishing network works and their features and capabilities, as the team grows split to focus on a specific area (gas, grocery, etc) A typical day would be sales calls, prospecting, setting up calls, going through pitches, working on legal contracts with legal team. Some Travel may be necessary in 2021, but nothing now with Covid. This role needs a team player, someone used to working in a team environment. It's a small team and you'll be in constant communication with them. Merchant experience is key in this role. Overall a mix of Program Management / Analytics / Sales / Prospecting Proficiency in PowerPoint and Excel Top 3 required skills: 1. Great acumen for business development 2. Understanding of Loyalty and a card linking background 3. Strong Analytical skills The core objectives of the role are: Develops and leads client loyalty programs which includes: program management, strategic planning, campaign & marketing plans, P&L forecasting and client relationship building Strategically grows client business through identifying pain points and providing additional loyalty solutions Represent the organization as the "One Voice" (primary contact). Lead resource with the client to manage and oversee the cardlinked program. Primary relationship owner and contact for specific cardlinked program partner Oversight on the operations including cross-functional team members and vendors (including Brandmovers) Primary contact and point of escalation for any issues Provides thought leadership and strategic direction for partner Manages and prioritizes product backlog in partnership with partner Monitors, manages and reports on program KPIs Conducts QBRs with partner Do you have a passion for loyalty, rewards, innovation or payments? Do you love interacting with customers and providing consultative recommendations on ways to improve their products and strategies in a constantly changing environment? Are you motivated to be a part of an innovative, creative and results driven organization? Do you thrive in an ever changing and fast paced environment? Description: Build and maintain strong, long-lasting customer relationship developing a trusted advisor relationship with US Cardlinked Program Partner and the organization's stakeholders such as customer account managers (USMD), Data & Services, customer delivery, implementation and operations teams Supports all aspects of clients rewards program which includes program & solution design, solution assessment, business rules, campaign design and management, cardholder user experience, customer service management, reward and logistics oversight, reporting and analytics Ensures the timely and successful delivery of our solutions according to customer needs and objectives Supports and develops business reviews - regular client meetings to ensure consistent quality delivery of program performance and identifies new opportunities to drive retention and increase account revenue Supports internal financial planning and budgeting for a portfolio of accounts, measure and manage account performance against KPIs Provides project oversight, management and coordination with cross-functional teams Participates in internal account planning with US Merchant Development (USMD), Data & Services and Customer Account Managers (CAMs) contributing to product planning sessions to build awareness and knowledge and identify opportunities for growth Support solution development efforts that best address customer needs, while coordinating the involvement of all necessary cross functional teams Provides customer feedback that will drive new product development and enhancements to meet client needs in the U.S. market and works with Product and Platform teams Maintains account budgets and forecasts and is responsible for establishing and monitoring revenue projection goals Drives and maintains high customer satisfaction ratings that meet company standards About the Ideal candidate: The ideal candidate will have 10+ years of experience working with or managing merchant and consumer loyalty programs Account management experience working with various levels - internal and external Previous card linked offering marketing or related digital marketing experience preferred Understanding of sales strategy development and sales pipeline management Demonstrated ability to act with a persistent and relentless sense of urgency Ability to explain complex technical solutions in a clear and concise manner Proven ability to manage multiple projects at a time while paying strict attention to detail Excellent verbal, presentation, and written communication skills with ability to effectively communicate to many audiences, from technical resources to client marketing leads Excellent listening and presentation skills Analytical Thinking/Problem Solving Bachelor's degree required, advanced degree preferred Competency with Microsoft Office including Word, Excel, and PPT Location - Purchase, NY ideal, Remote, East Coast Hours Travel Required - 25% (Once Covid subsides)Client Description: Why do you want to work through AQUENT? - AQUENT offers an amazing benefits package. For every hour you work - we'll subsidize a good portion of your medical, vision and dental premium. - A team of agents that are invested in your career. We offer resume and portfolio review, interview prep and access to online training. - We offer the only referral program that continues to give back. Earn a cash bonus for every hour your referral works for up to 6 months. About AQUENT: Working with AQUENT gets you access to some pretty cool things, including: Subsidized health and dental benefits Access to Fidelity 401(k) and FSA Program Direct deposit for your weekly paycheck Access to free online courses via AQUENT's Gymnasium and to develop your skills We reward for referrals! Who do you know? Share: Share to Facebook Share to Twitter Share to LinkedIn
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task