Business Operations Associate Consultant/Process Excellence & Transformation (San Diego, CA)

  • ZS Associates
  • 402 W Broadway 4th Floor, San Diego, CA 92101, USA
  • Nov 09, 2020
[Information Technology]

Job Description

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people--a fact that s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.ZS's Business Operations grouphelps run, improve and transform our clients' full spectrum of business processes and operations, thoughtfully designing solutions focused on operationalizing analytics and implementing cutting-edge automation technologies. Our teams support both project-based and outsourcing solutions that go beyond streamlining operations and reducing costs to deliver domain-focused insights, practical innovations and a superior customer experience.Business Operations individuals work across different areas including incentive compensation, call planning, meetings and events, process automation using Robotic process automation, customer-centric marketing, forecasting, master data management, value and access, research and development and marketing operations. Our Business Operations teams act as trusted problem-solvers and client connectors.During their career at ZS, Business Operations team members will get a chance to work on a variety of projects that can be largely classified into the following categories. Each specialization applies some unique skillsets that team members are expected to learn over time. Ops Analytics: Leveraging analytics to solve clients' business problems, and operationalizing them. Addressing business concerns and improving program design through ad-hoc analytics.Data & Technology: Configuring and operating data and technology solutions to enable business insights, capability adoption and change management. Engaged in end-to-end tech cycles including requirements gathering, user acceptance testing and operations.Process Transformation: Managing and optimizing operations, transforming processes through Intelligent Process Automation, and advising internal and external teams on ways to improve operations.BUSINESS OPERATIONS ASSOCIATE CONSULTANTBusiness Operations Associate Consultants (BOACs) manage key work streams that support our clients' business processes and operations. BOACs solve structured problems, develop best practices for operating and optimizing business processes, leverage mathematical skills to derive data-driven insights for clients to solve business problems, create deliverables, perform analyses and respond to ad hoc queries from the clients.Responsibilities:Understand client business issues, operating business rules, data and standard operating procedures Incorporate process changes in response to evolving business needsOperate business processes for clients on a periodic basis, to include: configuring business rules, synthesizing data and performing quality checksStrive for continuous automation of business processes (using RPA, Python, VBA, other appropriate tools, etc.) working closely with the aim of decreasing effort, improving quality and valueApply quality assurance best practicesDevelop strong understanding of processes, data, tools & technology to effectively articulate and discuss project updates/next steps with clientsUnderstand, analyze and provide descriptive answers to client queries resulting from deliverables or business questionsLearn and work with supporting analytical tools like Tableau, SQL, SAS, Microsoft Suite, R, QlikView, ETL (AWS, Informatic, etc.)Design and operationalize descriptive and diagnostic analytics using advanced mathematical techniques/statistical modelsLeverage analytic techniques to use data to provide insights and recommendations to client queries resulting from deliverables or business questionsQualifications:ZS welcomes candidates with bachelor's or master's degrees in any Engineering, Operations Management/Research, Management Information Systems, Management Science, Applied Mathematics, Statistics, Econometrics or other relevant academic program, plus a minimum of 3 years of relevant work experience. A demonstrated record of academic success is required. Additionally, we seek individuals with the following skills:Team orientation, ownership and leadership experienceExcellent organizational, task and team management skillsStrong work ethic and personal initiativeQuantitative aptitude to solve structured problemsCapability to develop unstructured problem-solving skills over timeAptitude to learn required tools. techniques etc. as per project requirementsStrong verbal & written communication, interpersonal and client management skillsCreative and innovative mindsetAbility to work across global cross-office teamsClient service orientation and strong business acumenProcess management, improvement focus and willingness to learn cutting edge tool and technologyKnowledge of Lean Six Sigma principles preferred (Green Belt certification desirable)Prior experience in any analytics/ visualization tool like Tableau, SQL, SAS, Microsoft Suite, QlikView, Python, VBA, R etc. ZS is a global consulting firm; fluency in English is required, additional fluency in at least one European or Asian language is desirable. Candidates must possess work authorization for their intended country of employment. An on-line application, including a cover letter expressing interest and a full set of transcripts (official or unofficial), is required to be considered.ZS offers a competitive compensation package with salary and bonus incentives, complete medical/dental/life insurance programs and retirement savings benefits. We are an Equal Opportunity Employer.NO AGENCY CALLS, PLEASE.Connect with ZS on social media:Like ZS Careers on FacebookFollow ZS Careers on Twitter and InstagramFollow ZS on LinkedIn for more job opportunitiesSubscribe to the ZS YouTube channelExplore the Life at ZS blogZS has been recognized globally for its expertise in consulting and its flexible work environment. View ZS s accolades.
Associated topics: business analysis, business analyst, business intelligence, business systems, consult, consultant, crm, customer, sales, support analyst