Principal Product Manager

  • New Relic
  • 1175 Colony Square Suite 1700, Atlanta, GA 30361, USA
  • Nov 09, 2020
[Information Technology]

Job Description

Position is available for remote work, depending on location

Your Opportunity

We're looking for an experienced Product Manager who cares about solving the service performance and observability challenges faced by modern developers and operators.

How do you know if you're the right fit for this role? You have several years of software product management experience bringing new offerings to market, understand serverless architecture as well as traditional host and cloud infrastructure and the monitoring needs they all require. You empathize with developers and the reasons people are moving to the cloud and DevOps, and understand business strategy, constraints, and planning.

If you are looking for a highly visible and strategic individual contributor role and want to make a big impact in a fast-growing, dynamic company, this is an excellent fit for you!

What You'll Do

  • Lead strategic and special projects ranging from new product and feature development to strategy creation
  • Be an inspiring leader and authority on FAAS and Infrastructure monitoring in the company and industry
  • Guide the product development organization on serverless support including AWS, Azure & Open Telemetry, cloud platforms, and DevOps through customer and market insights, driven understanding, and technical capability
  • Communicate a clear set of business priorities and customer imperatives at all times and actively work cross-departmentally to drive key trade-off decisions
  • Establish business metrics and customer/market research questions to advise optimization or new product development
  • Collaborate with Sales, Marketing, Finance, and other relevant teams to provide the market context and key drivers that feed the revenue forecast and longer-term outlook and TAM. Actively engage and tackle for business limiters within your control and pursue accelerants.
  • Understand and meticulously think through every aspect of the overall customer experience, putting users' needs first in the definition of requirements.
  • Continuously seek improvements to the customer experience working with the UX and Engineering team to better drive the business and/or company goals.
  • Serve as key spokesperson for the business, delivering clear, compelling communications across New Relic and outside the company to garner any support required to successfully implement the business

Your Qualifications

  • 7 years experience product managing software products; bonus if those were monitoring or technical products built for developers
  • Ability to distill sophisticated topics and feedback into clear, prioritized, business or user cases and product requirements
  • Need to have direct customer facing experience along with:
  • Experience collaborating with agile development teams and handling a backlog
  • Experience working in medium-to-large software companies
  • Experience working on or leading enterprise/business-to-business products
  • Strong interpersonal skills, including the ability to lead via influence, perseverance and determination
  • Excellent analytical/problem-solving skills, including data analysis
  • Background in SaaS and cloud-based software
  • Participation in all stages of the software development lifecycle

Please note that visa sponsorship is not available for this position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us

New Relic (NYSE: NEWR) is a cloud-based platform that gives developers, engineers, operations, and management a clear view of what's happening in today's complex software environments. So they can find and fix problems faster, and deliver delightful experiences for their customers. That's why the world's best engineering teams rely on New Relic to visualize, analyze, and troubleshoot their software. It's the simplest, most powerful cloud-based observability platform, built to create more perfect software. All from one place.

Founded in 2008, we're a global company passionate about building a culture where all employees feel a deep sense of belonging, where every 'Relic' can bring their whole self to work and feel supported and empowered to thrive. We're consistently recognized as a distinguished employer and are committed to building world-class products and an award-winning culture. For more information, visit

Our Hiring Process

New Relic takes seriously our stewardship of the data of our thousands of customers worldwide. In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Poster Set All Languages 10 01 18.pdf

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

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Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task