UX Experience Architect, Salesforce Industries

  • Austin-Bergstrom International Airport (AUS), 3600 Presidential Blvd, Austin, TX 78719, USA
  • Nov 09, 2020
[Information Technology]

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsIn the cloud, customer experience is definitely king. Our customers expect easy-to-use applications that provide real value to each person who uses them, streamlining tasks, building loyalty and integrating seamlessly with other systems and tools. Our applications are being used by millions of people through mobile applications, eCommerce shopping, self-serve portals, and our customers own employees and partners.And thats where you come in! Youll help us bring the wow factor to our software deployments - enhancing the native UI of the Salesforce Industries product to deliver usable, innovative and beautiful web and mobile apps that are tailored and branded for each specific customer.Leveraging the powerful capabilities of the Salesforce Industries and Salesforce toolkits, as well as the increasing palette of web development tools, youll be responsible for designing task flows and visual designs that meet user needs, as well as being brand-aligned, highly usable, scalable, extensible, and maintainable.You will be working closely with our customers to design and optimize their user journeys, to create polished high-fidelity mockups, and to bring the latest in design trends and capabilities. You will also be providing feedback into our Product and Engineering teams to help them drive innovation into future releases of Salesforce Industries products.Experience Architect QualificationsYoull have 10 + years experience in UX and UI design, with a particular focus on enterprise applications and/or mobile applications and eCommerceIdeally, you will have extensive experience of designing applications in at least one of our industriesYou will understand the importance of defining meaningful customer experience metrics for digital experiencesYoull be passionate about designing applications that are both eye-catching and intuitive, and that accelerate user productivity and adoption.You will have had experience leading UX for large complex agile projects, with many stakeholders, including agencies, customers, systems integrators and team members.Youll be a self-starter, adept at picking up new skills and technologies, and eager to break new groundYoull have excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers, or delivering a functional demoYou will be comfortable working both remotely (from a home office) and onsite with customers, which will involve some travel.Detailed Job DescriptionAs an Experience Architect at Salesforce Industries, you will spend most of your time as a consultant leading UX and UI design for projects implementing our industry software. When you are not fully engaged on projects, you are expected to be a participant in the UX Practice activities and other company initiatives.Consultant expectationsEstimate UX effort and tasks for new projectsManage project schedule and reviews to achieve UX/UI deliverablesIdentify key success metrics for experienceWork with stakeholders (agency, systems integrators, customer stakeholders, Salesforce Industries team) to align on solution and experienceLead UX across scrum teamsProgram deliverables (across projects)Plan and conduct user research and competitor analysisCreate use cases and flow diagrams, and define information hierarchiesUnify/create personas and storyboards at a program-levelDevelop high level vision or north star to align UX design across projectsInterpret data and qualitative feedbackDetermine information architecture and create sitemaps across teamsReview and refine user stories to align across projectsCreate wireframes and Invision prototypesPlan + conduct usability testing across projectsCreate/update style guide for programReview project-level designs for alignmentTechnical SkillsAdvanced knowledge of Sketch + Invision [or Invision Studio]Experienced in mobile-first design: ensuring both progressive enhancement + responsive designExperienced in mobile application design + prototyping [Figma / Adobe XD / etc.]Experienced in Salesforce Lightning Design systemExperienced with data-driven design / information visualizations / dashboardsNice to have: basics of front-end developmentNice to have: additional wireframing and/or prototyping tools [Axure / Balsamiq / etc.]Desired Certifications / QualificationsBachelors or Masters degree in HCI, Digital Design or a related fieldNice to have: Salesforce Administrator certificationNice to have: Scaled Agile Framework Team Member certificationAccommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. at StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our at and at are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. at and at do not accept unsolicited headhunter and agency resumes. at and at will not pay any third-party agency or company that does not have a signed agreement with at or welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ran
Associated topics: gui, interactive producer, ui, ui designer, ui ux designer, user interface, ux, ux designer, ux ui designer, wireframing