Corporate IT Systems Engineer / Help Desk Analyst

  • Bearcom
  • Garland, TX, USA
  • Nov 09, 2020
[Information Technology]

Job Description

Job DetailsLevelEntryPosition TypeFull TimeEducation Level2 Year DegreeTravel PercentageNegligibleJob ShiftDayJob CategoryInformation TechnologyDESCRIPTIONBearCom is the largest value-added distributor of wireless, voice, data and video solutions that boost operating efficiency and increase safety. The company is currently in a high-growth phase and building a team of people who share core values of positivity, exceptional work ethic and a commitment to working hard in order to get the job done. Through partnerships with Motorola, JVC Kenwood, Avigilon, and the like, BearCom services the mission-critical communications needs of its sophisticated customer base. With nearly forty years in the industry and a reputation for technical expertise and the ability to offer customized solutions, BearCom delivers a variety of communication applications across a diverse mix of over 40 end markets in the US and Canada. BearCom's ability to create tailored solutions for its extensive base of over 20,000 active customers allows them to enjoy relationships with the Fortune 100 to small municipalities. BearCom's headquarters and distribution center are in Dallas, TX and the company is currently partnered with the industry renowned Private Equity sponsor Bertram Funds out of San Mateo, California.As a Systems Engineer you will work directly with senior engineering to proactively identify and address all problems including, but not limited to PC issues, setup and configuration. Will also have to troubleshoot some server issues, website issues and network issues. Successful candidate will need knowledge of general PC Lab and Help Desk activities, desktop, laptop, software, network, systems, Exchange, and Citrix Xen.RESPONSIBILITIES Strong hardware support: General troubleshooting and setup of desktops, laptops, printers, handheld and other peripheral devicesStrong operating support experience including Microsoft Windows XP through Windows 10 and Appl OSXSoftware support: Microsoft Office, Citrix, RightFax and other custom software.Proficient in MS Office applicationsExperience supporting Microsoft Exchange /Active DirectorySolid interpersonal skills - Professional and personable, strong verbal and written communication skillsGood troubleshooting skills - software and hardwareSelf-motivated - start and follow-throughAbility to quickly learn, utilize and train others on unfamiliar softwareStrong focus on customer serviceQUALIFICATIONSPrefer 1 year of help desk experience with end user hardware, Microsoft Windows OS, Microsoft Office, and active directoryExperience with set up and maintenance of PC's and laptopsWorking knowledge of Active DirectoryExperience with Microsoft Office including Word, Excel, and OutlookKnowledge of Citrix Xen a plusCompTIA A+ and MCSE preferred.Background checks are part of the hiring process, which may include a Motor Vehicle check. BearCom offers competitive compensation to all of its employees as well as comprehensive benefits which include: Medical, Dental, Vision, 401k, Paid-Time-Off, Holiday pay and much more.BearCom is proud to be an equal opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other disability protected by law. All employment is decided based upon qualifications, merit and business need.
Associated topics: assistance, client, deskside, information technology support, support, support specialist, technical support specialist, technician i, technician ii, technology