Careers

IT Field Support Specialist Level 2 with TS/SCI Poly

  • Information Management Group
  • Columbia, MD, USA
  • Nov 09, 2020

Job Description

IMG provides information technology (IT), information assurance (IA), and visual communication services to government and commercial customers worldwide - is hiring a full-time Hardware Technicianwith TS/SCI FSPat its Columbia, MDlocation.

Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 30 years.


The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.

  • Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
  • Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
  • Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
  • Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation
  • Support network upgrade projects or initiatives
  • Support end-user connectivity needs

  • Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches
  • Demonstrated ability to read and understand technical manuals and schematics
  • Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
  • Able to manage time and priorities effectively
  • Able to work efficiently with minimal supervision
  • Proficient in working with end-users remotely
  • Demonstrated expertise in Microsoft Windows 7 and 10
  • Familiar with Active Directory security and policies
  • Excellent analytical and problem solving skills
  • Must be able to drive company vehicle.
  • Must be available to work an 8 hour shift between the hours of 6am-6pm, as determined by management.

Must be able to lift up to 50 pounds. The usual and customary methods of performing the job's functions require the following physical demands: Significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.

Clearance Required: TS/SCI prior to consideration

Additional Requirements to be obtained: Full Scope polygraph is required upon starting

Certification Requirement: Desired:DoD 8570 IAT Level 1 certification or MTA.

Education/Years of Experience: Minimum education and experience level: High School/GED with seven (7) years of experience. Equivalent education and experience: Associates degree and five (5) years of experience.

IMG COMPANY BENEFITS

  • Health, dental, vision, and life insurance
  • Short term and long term disability insurance
  • 401(k) with generous company match
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
  • 20 days of personal leave plus paid federal holidays
  • Professional development and training assistance

Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.


Associated topics: sci, security clearance, security investigation, sensitive compartmented information, single scope background investigation, ssbi, top secret sci, ts sci