Duties and Responsibilities include but not limited to: Installation, maintenance, diagnosis, and repair hardware and operating systems troubleshooting support.
Includes software support from key vendors (Microsoft, Office 365, Adobe, etc.).
Will ensure the proper team (Server, Network, Telecom, and Messaging) is aware of, and acting on any problem causing desk side issues.
Adherence to established Company-IT support processes and service procedures.
Will ensure Company-IT policies are being followed on supported devices.
Responsible for asset and inventory tracking for all Company/Client equipment on site.
Ensures customer satisfaction by advising customers of configuration and environmental factors which may impact product and system performance.
Responsible for issue tracking and resolution of tickets within the client SLA. Must manage ticket workflow and obtain/maintain high client satisfaction Ratings.
Participate in corporate projects as assigned.
Will act as liaison to the IT organization. Requirements and qualifications: Demonstrate problem determination and resolution of desktop hardware and software issues through the effective use of available technical resources or IT Vendor provided role.
Have 2-4 years of experience working in a corporate business office.
Strong client communication skills will need to be able to support executives through general end-users.
Technical knowledge of the supported platforms as well as a working knowledge of hardware.
Win7/Win10 OS support, Office 2016 Support, Email flow support from Microsoft O365 to all Client provided devices.
End to end tablet support, such as Microsoft Surface, iPad, and Android devices.
MUST HAVE current Security+ CE Certification (IAT Level II)
MUST HAVE Active Secret Clearance.
Associated topics: equipment, infrastructure, maintenance, network, satcom, satellite, server, system engineer, system technician, technician