IT - Advanced Support Representative

  • Esse Health
  • St. Louis, MO, USA
  • Nov 09, 2020
[Information Technology]

Job Description

Esse Health is the largest independent physician practice in the St. Louis Metropolitan area with over 115 physicians, in 45 locations, serving nearly 130,000 patients. We are leading the health care community by placing patients and their physicians at the center of health decisions. Esse Health is more than a healthcare provider - it's a place where medicine is a calling and not just a profession. It's a team of extraordinary medical professionals with the latest ideas for keeping patients healthier.Esse Health is currently seeking an Advanced Support Representative to be based out of its Central Business Office in Creve Coeur, MO. This is an ideal position for an entry-level IT professional with two - five years related experience.Summary: The Advanced Support Representative is responsible for total system level troubleshooting, installation, maintenance, and service repairs on all equipment at any Esse location. This position works in conjunction with the network administrators, system administrators, and the Helpdesk in the deployment and support of all IT systems. Responsibilities will also include the deployment and on-going maintenance of documentation in relation to supported systems.In addition, this position will be an escalation path for the helpdesk of Esse Health. This position will work as a Help Desk Representative providing problem/issue reporting, recognition, research and resolution for end users as it relates to NextGen EHR, computer hardware, software and all associated peripherals.To learn more about what it's like to be an Esse employee, please visit our social media pages on Facebook, Instagram and LinkedIn! Search "Essehealthbenefitsu".RequirementsPreferred Qualifications:* Associates degree in the field of computer science preferred or equal experience considered* 4+ years of hands on field experience as a Network/PC Technician* 2+ years of experience in a fast paced call center environment Exceptional problem solving skills* Solid communication skills; written and verbal* Critical thinking* Team approach* Ability to work with multiple customer groups at all levels* Customer service orientation* Project planning skillsKey Qualifications:* Ability to evaluate, problem solve, and construct decisions for implementation of projects.* Ability to set priorities on assigned projects based on business need and impact* Ability to develop project plans and carry through to implementation.* Ability to analyze, interpret and present research findings into clear, concise reports for the improvement and growth of the IT infrastructure and IT systems.* Solid understanding of computer hardware/software Experience with Cisco switches and routers and wireless technologies* Working knowledge of MS Windows Server 2003/2008,Windows OS XP/7, MS Office, DNS, DHCP* Cisco VOIP knowledge is a plus* Familiar with Citrix XenDesktop support* Microsoft SCCM knowledge is preferred* Experience with networking, clinical operation skills, or previously related medical/clinical knowledge is desired, (NextGen) but not required.Physical Requirements: Physical requirements of the position include the ability to operate computer equipment as well as the ability to lift, carry and move computer equipment and supplies with reasonable accommodation. Also travel to remote sites as needed.Benefit highlights & more!* Multiple medical coverage benefits* Generous PTO policy + 8 paid holidays* 401k match + profit sharing* Tuition reimbursement* Wellness programEOE
Associated topics: call center specialist, client, customer service specialist, intern, rep, representante de servicio al cliente, representative, service representative, service specialist, system support