Sr Salesforce Business Analyst

  • 580 California St #1400, San Francisco, CA 94104, USA
  • Nov 09, 2020
[Financial Services - Banking/Investment/Finance] [Financial Services - Banking/Investment/Finance]

Job Description

Job Description
Experience with CPQ is required. This is a customer facing role, strong comm skill is a must have.
Summary of Responsibilities
Support the relationship with the Global Sales, Services and Marketing, utilizing proactive account management strategies, and develop strong business relationships
Collaborate with stakeholders to define, analyze and document information needs and functional requirements
Lead business analysis and modeling activities by interviewing process owners, users and other stakeholders to identify business processes, evaluates the current process and workflow for various business functions; documents findings and recommends improvements.
Act as a liaison between Project Sponsors/Stakeholders and technical teams. Lead cross-functional teams to deliver business and technical requirements, business rules, concept maps, process maps, user flows, acceptance tests
Coordinate and schedule meetings, assist team members in preparing for meetings, lead discussions, summarize and communicate outcomes to users and managers and resolution of issues.
Resolve issues between stated business requirements and what is technically feasible by identifying issues, evaluate alternative systems solutions with system designers and users and communicate the end result.
Decompose large work items/stories into smaller independent components. Lead work sessions with technical team members to address questions or issues etc.
Work with the business units to develop test plans and procedures, to validate the application design, define acceptance criteria with the overall project team.
Test the application as required by project timelines. This also includes supporting stakeholder testing.
Act as a liaison between the IT organization and the Sales, Marketing and Services organizations to support the planning process, provide oversight of project delivery, resolve escalated issues, and facilitate communication on any critical issues.
Basic Skills & Qualifications
Successful history and experience driving and supporting the delivery of technical solutions for a global human resources organization
Minimum 10 years' experience as Business Systems Analyst working with Sales, Channel and Marketing functional areas
Minimum 5 years experience working with Salesforce Must have experience with Salesforce CPQ, Salesforce ServiceCloud, Salesforce Communities......
Thorough understanding of Campaign to Lead, Lead to Order, Order to Cash processes with extensive knowledge of industry best practices in CRM space both on process and technology
Experience with upstream & downstream processes & solutions to CRM capabilities such as MDM (Customer, contact, and company master), CPQ, Order Management, and Sales Analytics.
Salesforce Administrator and Sales Cloud certifications is a plus
Experience with Eloqua and Xactly is a plus
Experience as a Product Owner in Scrum or Agile development environments a plus
Ability to lead user stories and business analysis requirements on projects leveraging Agile Methodology
Ability to lead collaboration with stakeholders from all business units and related third parties to define scope and requirements for new projects, documents risks and assumptions and develops the delivery approach
Ability to facilitate communication between business partners and technical delivery teams
Ability to decompose, refine, and document user stories using appropriate graphical & textual techniques, including use cases, diagrams, process models and wireframes (if required)
Support and participate in test execution and other QA activities.
Develop and maintain PowerPoint presentations and development of progress metrics. Support the delivery of application demonstrations and presentations.
About Maxonic:
Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client
challenges. Our award-winning, dedicated team of recruiting professionals are specialized by
technology, are great listeners, and will seek to find a position that meets the long term career
needs of our candidates. We take pride in the over 5,000 candidates that we have placed, and
the repeat business that we earn from our satisfied clients.
Interested in Applying?
Please click apply with your most current resume and anything else you'd like us to know about
you. You should also feel free to call Saurav at 408-###-####.
Associated topics: analyse, business analyst, business finance, business systems analyst, examiner, law, refine, refinement, regulation, strategy