Technical Writer Manager

  • HCL America
  • Menlo Park, CA, USA
  • Nov 09, 2020

Job Description

Job Title Technical Writer Manager Or Content Manager Location Menlo Park, CA Job Description Primary Skills Technical Writing, Frame Maker, Adobe PDF, Video Creation, Wiki, Adobe Captivate, Camtasia Job Description 10-15 years (max) industry experience in Technical Writing At least 4+yrs experience in technical leadership role in leading team of technical writers Experience in setting up Technical COE (Centre of Excellence) would be a big plus Should be well versed in documenting User Manuals, Training Manuals, Installation Guides, Configuration Guides, Reference Guides for Business Workflows Should be well versed in Videos, Wiki Page, PowerPoint presentations Should be well versed in leading technical writing engagement initiatives Exposure to Supply Chain Management domain (nice to have) Knowledge of InboundOutbound Signals Supply Chain concepts Knowledge of Inventory, Order Management, Planning, Forecasting, Procurement, Logistics, etc Work as lead for technical team Writing Doc Plans Driving stakeholder Meetings Document Mining Document Tracking Technical Pitch for expansion among stakeholders Plan monitor end to end documentation team deliverables like project manager. Exposure of any project management tool as good to have Should be able to drive and present the Technical Writing work across various business verticals Should be able to bring new ideas, innovations on the table to take technical writing to new levels Should be well versed in understanding Key touchpoints to extract ldquohowrdquo ldquowhatrdquo needed for documenting the workflow Manage updates and revisions to technical literature Co-ordinate with cross functional stakeholders to gather information and document the procedures Act as single point of contact to cater to documentation needs within and outside the business group Should have worked in the past to expand the footprint of the technical writing within and outside the business group Should be able to prepare and drive presentations depicting the technical writing work performed by team. Write Requirement documents that will be shared with remote teams for understanding the scope and execute deliverables Working experience and sound knowledge in video documentation tools such as Adobe Captivate and so on. Knowledge on other text-based authoring documentation tools, such as MS Office, Frame Maker, Adobe PDF etc applications. Should be willing to work onsite only. Qualifications Any prior experience in documentation of Supply Chain Management domain would be a plus Any prior experience in setting up Technical Writing center of excellence group (nice to have) Ability to understand the stakeholders needs and document information based on that Ability to multitask and work independently in a fast paced work environment is critical for success Ability to prepare presentations, conduct road shows to reflect the work done by the team Must currently live in the SF Bay area or be willing to immediately relocate to the job location within two weeks Excellent communication Analytical skills
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task