USAA is seeking a talented Quality Assurance Advisor Lead-Regulatory Reporting for our San Antonio or 100% remote work location. Leads the development and implementation of quality assurance programs to ensure effective and efficient policies, processes, and procedures. In addition, this role makes recommendations on measurements and process improvements utilizing best practices and ensures coaching and training resources meet quality objectives. Ensures quality standards are established in accordance with internal practices and regulatory requirements. About USAA USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For , and we've ranked among Victory Media's Top 10 Military Friendly Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply. USAA Careers - Award Winning Workplace (17 seconds) USAA Careers World Class Benefits (31 seconds) Provides expert knowledge and guidance in the design, assessment, implementation and/or administration of highly complex quality assurance programs, practices and policies. Identifies and evaluates quality standards, measurements, and process improvements to ensure effective and efficient business solutions. Designs, directs, and executes quality assurance programs. Provides guidance, oversight, and communication on quality program decisions. Applies advanced principles, theories, and concepts of quality methods and tools to identify, analyze, improve, and implement business solutions. Recommends and facilitates policy and procedural changes. Develops quality standards and ensures alignment with internal practices and regulatory requirements. Evaluates and oversees success measurements. Manages the development and implementation of training programs and materials to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB and Enterprise strategy. Consults with business stakeholders and advises senior management on audit results, trends, studies, and initiatives, and recommends courses of action. Monitors the work of less experienced peers and team members and provides feedback and coaching as needed. Serves as a primary resource for escalated issues of an unusual nature. Minimum Requirements Bachelor s Degree. 4 additional years of related experience beyond the minimum required may be substituted in lieu of a Degree. 8 or more years of operations or process experience to include 6 years of quality assurance or quality improvement experience. Expert knowledge of data analysis tools including MS Office products. Expert knowledge of industry data sources Qualifications may warrant placement in a different job level When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses. Preferred Banking experience Regulatory reporting experience CPA The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals. USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers . Relocation assistance is not available for this position. For Internal Candidates: Must complete 12 months in current position (from date of hire or date of placement) or must have manager s approval prior to posting. Last day for internal candidates to apply to the opening is 11/03/20 by 11:59 pm CST time .
Associated topics: performance test, process, quality, quality assurance, quality assurance engineer, quality assurance lead, software quality assurance engineer, test, test engineer, tester