SUMMARY: The ideal candidate would serve as 50% project management, 50% Level II Support.
This person would be responsible for overseeing key facets of IT projects as well as supporting the helpdesk with general IT questions.
DUTIES - General Description for Technical Support:
Manage from start to finish IT projects
Manage outside consultants
Keep projects on schedule and on budget
Provide technical training (both web and IT)
Provide Level II technical support for both IT and Web
Other IT duties as needed
Expertise in PC hardware and software configuration and troubleshooting, expertise in Windows operating systems and information system concepts
Microsoft Office Professional products (Excel, Word, Access, Outlook, Power Point, etc.) including using and installing them in a network environment
Internet, Internet Explorer and installing and using communication system products
Excellent written and verbal communication skills. Must be able to communicate well with team members at all levels.
Must be task oriented and able to manage multiple priority tasks simultaneously.
Knowledge of the practices and computerized systems used in real estate operations would also be helpful especially Property Management Software
Ability to communicate with employees and to train users in computer procedures and systems.
Strong work ethic and personal initiative
Focus on quality and detail orientation
Excellent organizational and task management skills
Strong communication skills
Ability to work across cross office teams
Strong focus on customer service
Familiar with HTML, Java, CSS, Ruby on Rails knowledge a plus.
PHYSICAL DEMANDS, WORK ENVIRONMENT
While performing the duties of this job, the employee is frequently required to stand; walk and sit.
The employee may frequently lift and/or move up to 25 pounds.
Associated topics: client support, customer support, desk, excel, help desk, msword, support, technical support, technical support specialist, troubleshoot