ITIL Knowledge Manager/ITIL Expert

  • SAIC
  • 715 NW Hoyt St, Portland, OR 97208, USA
  • Nov 09, 2020
[Information Technology]

Job Description

Job Description


SAIC has a contingent job opportunity for an ITIL Knowledge Manager to support an Army program. This position is contingent upon contract award and will be located in Huntsville, AL; Portland, OR; Vicksburg, MS, or the NCR. Remote work may be considered.

The ITIL Knowledge Manager will be responsible and accountable for the successful planning, implementation and continuous improvement of the ITIL process and approach. The ITIL Knowledge Manager will ensure that the ITIL process generates the desired outcomes in such a way that it serves in the best interest of the program and its stakeholders including identification and implementation of corrective actions. The ITIL Knowledge Manager is responsible for the smooth and efficient running of the ITIL process in day to day operations as well as continually improving the implementation of ITIL practices with the goal of exceeding performance objectives and reducing costs and schedule. The ITIL Knowledge Manager is responsible for ensuring the service delivery teams understand and follow the ITIL processes as applicable to successfully meet the technical requirements in accordance with performance objectives

Contract activities include support of IT transformational activities for a large US Government customer. Performance locations include multiple CONUS and OCONUS sites. The primary contract objectives are to provide world-class

Information Management and Information Technology (IM/IT) services that are secure, available, reliable, and deliver responsive, dependable customer support.

Overall technical support activities under the contract include IT infrastructure and

Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task