Careers

Intake Specialist - Housing Assistance Program (Grand Rapids)

  • Salvation Army USA
  • Grand Rapids, MI, USA
  • Nov 09, 2020
[Information Technology]

Job Description

OverviewMeeting with persons in a housing crisis to determine the primary need and urgency of the presenting housing crisis; Provide comprehensive housing assessments for the Housing Assessment Program (HAP) [utilizing the Homeless Management Information System (HMIS)]; Assist with housing information and/or referrals with the goal of preventing homelessness and/or securing permanent housing.DOING THE MOST GOODDo you want to use your skills and talents to make a lasting difference in the world? The Salvation Army is the fourth largest charity in the United States and is an international organization based on Biblical principles created to help people in need.We are mission-driven, diverse, collaborative, and focused on positive results for people... Join us in making a difference.ResponsibilitiesClient Engagement* Determine the primary need and discern the urgency of the presenting housing crisis.* Provide comprehensive housing assessments for the Housing Assessment Program (HAP) [utilizing the Homeless Management Information System (HMIS)].* Assist with housing information and/or referrals with the goal of preventing homelessness and/or securing permanent housing.* Develop an "Action Plan" utilizing a strength-based and trauma informed approach with each consumer. The Action Plan will identify housing options and resources that are available to complement the consumer's needs, resources, and expectations.Service Coordination* Develop and maintain knowledge of social case work methods and techniques.* Maintain individual case records and statistical data of consumer participation and referrals and complete required reports and program outcome information.Recordkeeping and Reports* Provide and maintain community linkages as appropriate to the needs of the consumer and provide as much information to the consumer as possible.* In accordance with procedural protocols, maintain files on all program participants interviewed and/or served, including a description of the presenting problem, the worker's assessment of participant needs, and record of assistance given or action taken, i.e. the intervention plan.* Using the Homeless Management Information System (HMIS) software, maintain statistical information on services provided and outcomes achieved.* Provide information needed for monthly and/or quarterly reports to Administration.Professional Ethics* Understand and adhere to professional ethics and boundaries.* Demonstrate a commitment to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation.* Maintain confidentiality of participant information and obtain appropriate releases of information.* Maintain knowledge of social service trends and provide insight and feedback to assist The Salvation Army in development and improvement of services.QualificationsEducation* A Bachelor of Social Work degree or related field, and experience with social services case management.* Basic understanding of issues facing people in poverty and crises with a commitment and desire to assist individuals and families achieve stability, health, wholeness and independence.* Proven communication and interpersonal skills and a demonstrated ability to interact positively with individuals, colleagues and collateral agencies.* Bilingual persons encouraged to apply.Experience* At least one year experience in social work or social service field.* Experience working with low-income populations preferred.Skills* Skilled in interviewing clients / customers and in assessing social service cases.* Ability to work both independently and as part of a team.* Effective oral and written communication skills.* Computer proficiency, especially with Microsoft Excel and Microsoft Word; bi-lingual in Spanish preferred.General Conditions* Compliance with criminal background investigation protocol.* Must possess current State of Michigan driver's license.
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task