Quality Program Manager

  • University of Chicago Medical Center
  • Two Prudential Plaza, 180 N Stetson Ave #2400, Chicago, IL 60601, USA
  • Nov 09, 2020
[Information Technology]

Job Description

Job DescriptionBe a part of a world-class academic healthcare system at UChicago Medicine as a Quality Program Manager for our Center for Quality department at our main medical campus. At the University of Chicago Medicine, our quality and safety team work together to ensure we follow the highest standards for care - from preventing infections and continuously improving surgical care, to achieving high success rates for even the most complex procedures. We continuously track - and report - hundreds of quality measures. This information measures our progress and helps us set goals for even better care.In this role, the Quality Program Manager supports clinically-focused improvement endeavors to understand, improve and sustain high-value, patient-centered care across the community. Under the direction and in support of Clinical Excellence, Quality Performance Improvement (QPI) advances organizational priorities aligned with strategic and annual operating plans, Clinical Excellence Priority Scorecard Measures, and quality goals. In partnership with clinical and operational leaders, QPI team members implement sustainable improvements to ensure UChicago Medicine practices evidence-based care with high reliability, transform health care by testing new ways to deliver value-based care, and solve the challenging problems in healthcare through new innovations.Quality Performance Improvement team members skillfully apply methods and tools within the core competencies of quality improvement and process improvement, project management, and group facilitation to achieve project aims aligned with organizational goals. Team members work effectively with diverse roles across the system to identify inefficiencies, develop solutions, and lead improvement initiatives across the system.Essential Job Functions:* Developing, improving, and leading the quality infrastructure:* Assist in the strategic planning, development and maintenance of cascading quality plans tied to long term quality goals.* Partners with the quality physician lead to formulate long term strategic plan as well as annual goals, targets, and plans.* Oversees the prioritization and portfolio of quality projects in partnership with the QPI director and area quality leaders.* Demonstrates ownership and provides updates at committee level meetings, influencing the success of program objectives.* Program/Portfolio Management:* Identify, coordinate, and manage several related projects to advance the strategic goals of the program.* Measure the value and impact of the program and take accountability for meeting program goals.* Provide regular updates to sponsors on program progress, milestones, and barriers.* Guides and coordinates communication strategies that impact program stakeholders and accounts for project interdependencies.* Project Management:* Oversees the planning, design, implementation, and completion of the project as identified by the QPI director and sponsor.* Execute the project plan and provides daily support for moving the project forward on large strategic initiatives. Collaborates and oversees the project management of projects within the program.* Identifies and communicates alignment and impact of project plans on related projects within the QPI portfolio and across the organization.* Proactively anticipates project risks and establishes contingency plans for project success.* Identifies project needs with sponsor and QPI director and facilitates the project initiation process.* Quality Improvement and Process Design Expertise:* Expertly facilitates the use of standard QI and PI tools.* Designs a comprehensive approach to meet projective objectives that makes appropriate use traditional QI and PI tools. Applies novel methods to enable project success.* Provides mentorship and guidance to UCM staff on use of QI tools/approaches. Teaches QI to healthcare professionals.* Navigates and facilitates the distinction between quality improvement and research, and the potential intersections, providing coaching and guidance on proposals and grant submissions.* Formal Mentorship and Operational Leadership:* Provides operational oversight of QPI team members and contributes to the design of department processes that facilitates professional growth and advances core competencies across the team.* Formally mentors project coordinators and project managers by providing coaching on project strategy and professional development opportunities.* Responsible for the work products of mentees and team members supporting projects that aligned with program(s).* Group Facilitation:* Develop and carry out the strategy for the facilitation of large, complex, multidisciplinary meetings and design sessions.* Develops coherent, actionable summaries from the input of many stakeholders generated during meetings and design sessions.* Facilitates decision making to achieve consensus on plans and next steps with stakeholder buy-in.* Expertly navigate relationships and problem solving during meetings with front line staff, hospital leadership and C-suite.* Employs advanced facilitation strategies consistently maintaining presence, engagement, and control in order to develop effective teams.* Analytics/Data-driven Approach:* Collaborate with data teams within UCM to ensure data and analytics needs of assigned projects are satisfied and garner the most effective clinical monitors and insight to drive improvement, while allowing for efficient analytics processes.* Identify data collection and analysis needs as appropriate when relevant data does not exist electronically, design efficient data collection and analysis plans to meet those needs.* Collaborate data teams within UCM on measure development, analysis, and report generation processes.* Utilize available benchmarking data and tools (e.g. PHIS, HDI) to identify and prioritize opportunities within a portfolio or program.* Performs other duties as assigned.Required Qualifications:* Bachelor's degree in Health Care, Engineering, Performance Improvement, or equivalent field* 5 or more years of experience in a healthcare, performance improvement, project management, or other relevant position* Exceptional communication and interpersonal skills with all levels of staff, including physicians and administrative staff* Experience facilitating groups with many different stakeholders* Ability to elicit cooperation and maintain productive working relationships with internal and external leaders* Knowledge of performance improvement techniques and methodologies* Ability to lead complex, interrelated portfolio of projects, using program management tools and techniques* Ability to set strategic vision for portfolio/ program and is accountable for all quality-related operations and goals in the focus area to have a major impact on clinical operations and outcomes in that area* Ability to manage, interpret, and present data* Self-motivated: given appropriate direction for goals, must be able to work autonomously in a sometimes ambiguous and changing environmentPreferred Qualifications:* Master's degree in Public Health, Health Care Administration, Business Administration, Nursing, or another health care-related field* 5 or more years of Performance Improvement experience in a hospital or large healthcare system* Experience with clinical terminologyPosition Details:* Job Type/FTE: Full Time (1.0 FTE)* Shift: Mondays-Fridays 8:00am to 5:00pm* Unit/Department: Center for Quality* CBA Code: Non-UnionWhy Join UsWe've been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment with patients and with each other. We're in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you'd like to add enriching human life to your profile, The University of Chicago Medicine is for you. Here at the forefront, we're doing work that really matters. Join us. Bring your passion.________Bring your career to the next level at a hospital that is thriving; from patient satisfaction to employee engagement, we are at the Forefront of Medicine. Take advantage of all we have to offer and #BringYourPassiontotheForefront,University of Chicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: University of Chicago Medical Center is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual ori
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task