IT Service Performance Manager

  • SAIC
  • 10780 Parkridge Blvd, Reston, VA 20191, USA
  • Nov 09, 2020
[Information Technology]

Job Description

Job DescriptionDescriptionSAIC has a contingent job opportunity for IT Service Performance Manager to support an Army program. This position is contingent upon contract award and will be located in Huntsville, AL; Portland, OR; Vicksburg, MS, or the NCR. Remote work may be considered.The IT Service Performance Manager will be responsible and accountable for the development, management, and implementation of IT service performance management best practices and plans including quality assurance, key performance indicators (KPIs), service level requirements/service level agreements (SLR/SLA), and continual service improvement (CSI). The IT Service Performance Manager will collaborate effectively with executive leadership, stakeholders, and service delivery teams regarding deficiencies, successes, and areas for improvement. The IT Service Performance Manager will monitor and support governance activities for all aspects of service performance. With regards to monitoring, the IT Service Performance Manager will be responsible for ensuring compliance with requirements as well as facilitating communication necessary to define and maintain all performance objectives.Contract activities include support of IT transformational activities for a large US Government customer. Performance locations include multiple CONUS and OCONUS sites. The primary contract objectives are to provide world-classInformation Management and Information Technology (IM/IT) services that are secure, available, reliable, and deliver responsive, dependable customer support.Overall technical support activities under the contract include IT infrastructure and
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task