Information Systems Administrator (Mac Intensive)

  • Altarum
  • Silver Spring, MD, USA
  • Nov 09, 2020
[Information Technology]

Job Description

As an Information Systems Administrator in our Silver Spring, MD office, you ll be responsible for day-to-day tasks ranging from Tier 2/3 user support for both software and hardware on PC and Mac to Active Directory and networking administration.

Altarum s Corporate Information Technology department supports 4 domestic locations, 200+ servers, and 400+ internal users. You ll be part of a close knit team of IT professionals working together as efficiently as possible, and ultimately ensuring that our infrastructure departments and elite team of proof editors, graphic designers, video editors, researchers and healthcare analysts have all of the tools that they need to fulfill our mission of serving the public good to improve human health.

On a day-to-day basis, you re going to work in a fast-paced environment and collaborate with IT colleagues on multiple simultaneous projects maintenance, upgrades, and enhancements of our infrastructure. And you ll also be providing Tier 2/3 Service Desk support for company personnel based in Ann Arbor, MI, Portland, ME, Silver Spring, MD, and Washington, DC, as well as over 50+ remote staff. Your interactions with employees will be tracked through our Service Desk ticketing system. When required, you ll also be able to push software, update inventory, remotely manage machines. We also expect you to grow professionally and technically - you ll have the opportunity to attend a paid training class or industry conference each year, and you ll play an active role in our internal cross-training exercises.

This individual will provide end user support for both hardware and software issues on both PC s and Macs including such technologies as:

  • Outlook 2016/O365 Pro Plus
  • Microsoft Office 365
  • Microsoft SharePoint
  • Microsoft Teams
  • Various Statistical, Qualitative, and Quantitative Applications
  • Various Creative and Business Productivity Applications
  • VPN Client Support
  • Windows 10/MacOS 10.14-11.0
  • Windows Server 2012/2016/2019

This individual may also help manage various system such as:

  • Active Directory (Microsoft)
  • MacBook Administration (Apple/Idaptive/Backblaze)
  • Exchange Administration (Microsoft)
  • Firewall Administration (Palo Alto)
  • VPN Administration (Palo Alto)
  • Switch/Router Administration (Cisco/Juniper)
  • Wireless System Administration (AeroHive)
  • Windows, Linux, and Network Equipment Maintenance
  • Backup Administration (Unitrends)
  • Virtualization (VMware)
  • Storage (Kaminario/Synology)

  • Bachelor's degree or equivalent experience
  • 3-5 years of Windows and Network Administration
  • 3-5 years providing Mac support (hardware and software)
  • 3-5 years providing Desktop/Helpdesk support to a variety of users (hardware and software)
  • 3-5 years supporting Microsoft and other software products
  • Aptitude for quick learning
  • Excellent troubleshooting skills
  • Ability to visit other sites in the Metro DC Area
  • Industry certifications a plus
  • At this time we will only accept candidates who are presently eligible to work in the United States and will not require sponsorship


Altarum Institute (Altarum) is a nonprofit organization headquartered in Ann Arbor, Michigan. Altarum creates and implements solutions to advance health among vulnerable and publicly insured populations. Public sector clients include the U.S. Department of Defense, Department of Health and Human Services, Department of Agriculture, Department of Veterans Affairs, the Occupational Safety and Health Administration, and various state agencies nationwide. Altarum also serves clients in the philanthropic and private sectors. Areas of expertise include health data and analytics; value-based care; public health systems design, development and information exchange; behavioral health and substance use disorders; childhood and adolescent health; medical education; food and nutrition; consumer engagement; elder care; health disparities and equity; and military and veterans health.

In addition to the meaningful and challenging work, Altarum offers an outstanding benefits program that includes paid time off, tuition reimbursement, 401k (5% employer contribution), a flexible work environment, and much more. We invite you to explore exciting and rewarding career opportunities with us.

Altarum provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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