Southlake Mall, 1000 Southlake Cir, Morrow, GA 30260
"Our mission is to create a grassroots company, where our associates are empowered to always act in the interest of our clients, share ideas and create distinctive customer experiences on behalf of our clients. We are accomplishing this goal by attracting people with positivte attitudes, great communication skills, and a willingness to learn and grow in a fun, entrepreneurial culture.
Mark Wilson, Chime Founder and CEO
Position Summary: The Desktop Support Technician is the primary interface for all technology-related matters and is responsible for capturing reported issues; ensuring requests are properly documented and resolving issues. The Desk Support Technician s role is to provide support to internal employees for software, hardware, connectivity or telecommunications related issues. This is accomplished by receiving, prioritizing, documenting, troubleshooting and actively resolving end user support requests in a timely manner. Problem resolution may involve the use of diagnostic tracking tools, network management software tools, as well as in-person, hands-on help.
Essential skills and experience: