Military Veterans are Encouraged to Apply. If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company OverviewAt Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.Department OverviewThe Software Enterprise Support Organization is the team that provides maintenance and support to the public safety sector. We are committed to supporting technology that allows our customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. Our Direct Support Software Enterprise team is dedicated to providing industry leading support for Motorola Solution's Public Safety Software products including Emergency Call Handling and Computer Aided Dispatch products.Job DescriptionTHIS IS AN ON-SITE POSITION WORKING AT MULTIPLE 911 PSAPS IN THE MINNEAPOLIS AREAProvide onsite technical support of VESTA 9-1-1 NG9-1-1 applications including advanced troubleshooting of software, preventive maintenance of the communication system infrastructure and performance optimization of the architecture including, but not limited to servers, routers, gateways, and data infrastructure. Maintain, optimize, test and document complex communications systems. Update cases in the ticketing system and provide weekly reports of activities and accomplishments. Qualifications :Associates degree in Computer Science (or related degree ) or equivalent work experience preferredAt least 4+ years of work experience in resolving customer technical issuesMicrosoft MCSE or equivalent experienceCisco CCENT, CCT certifications or related experienceIn depth installation, configuration and troubleshooting experience for Windows Server 2008, 2012, Windows 7 and Windows 10 Operating SystemsExperience with Windows Domain architecture/integration / Active DirectoryExperience in providing Linux/UNIX technical support to customersExperience with troubleshooting various server/desktop hardware related issuesExperience troubleshooting LAN/WANExperience troubleshooting 3rd party application integrationExcellent interpersonal skillsFluent in English, oral and writtenAbility to assist the Technical Support Services Team in training, daily operations, escalations and assignments concerning Technical Support.Desired qualifications :Strong knowledge of VESTA 9-1-1 ApplicationsExperience with VMware virtualization suitesExperience with troubleshooting various server/desktop hardware related issuesExperience with Computer Telephony Integration (CTI) ApplicationsExperience with database related technology and administration (SQL Server)Experience with Servers (Dell and HP)Experience with firewalls and security related applicationsExperience with GIS applicationsExperience with VOIP applicationsExperience with PBX and Premise systemsBasic RequirementsAt least 4+ years of work experience in resolving customer technical issuesTravel RequirementsUnder 25%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanNoEEO StatementMotorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.
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