Business Program Manager

  • Microsoft
  • 500 E Broward Blvd Suite 2200, Fort Lauderdale, FL 33394, USA
  • Nov 09, 2020

Job Description

Do you want to be part of a team that is driving Microsoft's worldwide technical skills enablement strategy and execution? As the Area Learning Lead (ALL), you will be responsible for the effectiveness of the learning and development programs for customers, partners, future generation skilling and employees in LATAM. The WW Learning (WWL) team is learner obsessed, and our mission is to build an enthusiastic learning culture based on industry-leading innovation and aligned for measurable business impact. Learning is a critical lever to accelerate Microsoft's growth as a digital transformation leader, and to enable our customers, partners and our people to develop, achieve success, and thrive. We believe easily accessible learning is an essential part of a diverse and inclusive culture, and the core ingredient to helping people become their best personal and professional selves.As the Area Learning Lead for you will partner across your Area's organization and Leadership Team, as well as the regional and worldwide teams, to:- Lead the Area learning program/execution for customers, partners, employees, future generation skilling- Represent Microsoft's Learning Program externally- Build strong learning perceptions in partnership with your M&O teamThis senior role will be a key member of the extended Area Leadership team, and will be accountable for driving successful execution across a number of learning programs, especially our Enterprise Skilling Initiative to help grow Azure certified professionals, as well as the Technical Skills Initiative to support our employees in their technical capability development.This role will be a top evangelist for our Microsoft Learn platform, as well as a leading voice in driving transformation of the learning culture in the market and within Microsoft in the area.The role will report directly into the Regional Learning Lead and will manage a team consisting of Training Program Manager(s) and Field Enablement Manager(s). The ALL will represent Microsoft in the market regarding our approach to learning and development, including interaction with CLO's and other C-level roles across our customers and partners.The ALL will also engage on the National Plans for digital skills development in market, as well as internal strategic readiness initiatives such as employee onboarding, technical upskilling, sales enablement, and others.You will also continuously work to actively evaluate, scale, and adjust the work underway to optimize the business outcomes and impact of the initiatives driven, seek feedback, and serve as a key representative for LATAM into Microsoft's regional and worldwide learning team. Success metrics will include target attainment, effective capability development, and the business relevance and impact of these skills.**Responsibilities**1. Build a comprehensive Area learning plan, supporting Area priorities and leveraging worldwide learning programs and resources. The plan will include mutually agreed success criteria for business impact with the Area leadership team.2. Orchestrate and monitor the end to end learning and readiness program across all contributors and stakeholders, including senior business leaders, through a regular virtual team and governance rhythm. Establish required business rhythms with Leadership, key stakeholders and key influencers in the Area and in the Region, internally and externally to the company, acting as trusted advisor for learning and skills development, while fostering a relevant learning culture. Demonstrate thought leadership in contributing to Microsoft's and partner competitiveness through learning.3. Develop plan, integrate with account teams and marketing for optimal execution, and successfully achieve certification targets by quarter and for the full fiscal year.4. Be a key voice in the development and execution of a comprehensive multi- year plan to drive Digital Skills in market, with a focus among others on technical communities, partners, customers, education, public sector, and other key market players, with the objective to increase the competencies and certifications in the market around Microsoft's key offers.5. Develop and ensure the successful execution of a coherent learning and development approach for new hires, new managers, and target internal roles.6. Represent Microsoft in C-level customer and partner engagements to share our voice and vision for enablement through technical and non-technical learning, in close alignment with the account teams. Analyze and understand market needs and play an active role in defining Microsoft's learning offers for partners and customers.7. Identify local skills readiness gaps, assess for scale learning application, and create an action plan to escalate and address as appropriate.8. Serve as relevant and informed voice of the Field learning champion; oversee Field/Partner skills dashboard and performance measurement, gather relevant local feedback and provide insights to contribute to Microsoft's worldwide learning evolution.**Qualifications** 10+ years broad business experience and project lead in corporate sales, marketing, or services environment, ideally within the IT or a related industry. Learning and capability development experience desirable. Deep Field experience and understanding of factors that motivate and drive results within technical, sales and marketing organizations, including quota carrying sales experience and /or channel or technical community development. In-depth experience with industry, technical, and professional skills knowledge and sales capabilities. Familiarity with Microsoft offerings (products and cloud services), processes, and tools preferred. Management experience required. Proven trusted advisor status in engagement and influence with senior leaders. Experience in change management and leading complex, organization-wide programs and projects. Excellent communications skills and executive presence; ability to represent Microsoft and be inspirational and influential in mobilizing customers, partners, communities and our internal teams around a culture of learning. Proven cross boundary collaboration capabilities. Demonstrated problem solving ability with an ability to manage through ambiguity and positively manage conflict to drive positive business results. Ability to work independently and effectively as part of a remote team, driving successful outcomes with virtual teams. Education: Bachelor's Degree preferred. English language fluency. Estimated up to 10-15% travel required (including international).Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at .Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task