Military Veterans are Encouraged to Apply. VMware's Customer Experience & Success organization enables customers to solve complex problems and achieve the transformative outcomes that their business demands. Our Customer Digital Experience team endeavors to deliver the best-in-industry customerexperience by driving the best business outcomes through a focus on value. We are committed to delivering a premium persona-based experience, with harmonized digital and in-person engagements across the entire customer journey. As Senior Manager, Product Management for the Digital Customer Experience team you will lead and manage a team of Product Managers who support the individual teams and projects within your program. You will leverage your prior experience and thought leadership to define and lead the growth of the Product Management team.ResponsibilitiesCollaboratively define and drive product roadmaps to align with established vision and strategy Work with the team to drive product definition, design and prototyping processes to discover customer problems and create valuable, desirable and feasible solutionsDefine and prioritize an outcome-centric roadmap that continuously delivers measurable value towards the vision.Drive product success by developing milestones and holding leads and teams accountable for deliverables Provide expert and actionable guidance and develop best practice to deliver against the vision set for each product specialty areaManage the expectations, demands and priorities of multiple internal stakeholdersProactively identify potential issues and inefficiencies that need to be quickly resolved; ensuring that all active product programs are tracked with clear, concise and precise statusCoach and mentor team while helping innovate and iterate on agile PM processes and share our insightsWork at a program level with technical leads, designers, and people managers to determine what to work on next and how to prepare for future work.Bring clarity where there is uncertainty, manage risk and continuously deliver valueDefine experiments, measure success metrics and use data to inform decisionsDesired Skills & Experience:Minimum of 8 years Product Management experienceSuccess in managing teams of product managers or engineersExposure navigating large enterprise organizations with an understanding of IT partnershipsAbility to breakdown complex problems into simple solutions focused on important customer needsStrong leadership and communication skills and the ability to teach othersAbility to influence and work collaboratively with people in all roles/teams with a keen ability to adapt to fast-changing nature of SaaS market, and can pivot and learn quicklyStrong analytics, with a data-driven approach to decision making that accelerates the learning process to validate solutionsExperience with User-Centered Design methodologiesAbility to proactively identify risks, issues and drive their resolutionProven experience delivering software using agile, having delivered SaaS a plusBA/BS in Computer Science, Engineering or equivalent experience : Marketing: Product Management: Business Leadership/: Full Time: Yes: 2020-11-05VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what's possible today at Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task