Software Implementation Manager

  • Identity Automation
  • 5847 San Felipe St, Houston, TX 77057, USA
  • Nov 09, 2020
[Information Technology]

Job Description

About Us:Identity Automation is a Houston, Texas based software company that provides identity, data and configuration management products and solutions to government, education and commercial customers across the United States. Identity Automation offers competitive base salary and benefit programs, as well as incentive compensation for eligible employees.About the Role:The Software Implementation Manager is responsible for handling our company's ongoing projects. You work closely with the Project Management and Services teams to ensure that all project requirements, deadlines, and schedules are on track. Responsibilities include submitting project deliverables, preparing status reports, and establishing effective project communication plans as well as the proper execution of said plans.Responsibilities:Drive project kick-off activities: internal meetings, statement of work creation, project plan documentation.Act as an escalation path for implementation projects to reset and clarify expectations.Coordinating with cross discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules.Meeting with project team members to identify and resolve issues.Submitting project deliverables and ensuring that they adhere to quality standards.Preparing status reports by gathering, analyzing and summarizing relevant information.Establishing effective project communication plans and ensuring their execution.Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget.Coordinating the development of user manuals, training materials and other documents as needed to enable successful implementation and turnover of the process or system to the clients.Identifying and developing new opportunities with clients.Obtaining customer acceptance of project deliverables.Managing customer satisfaction within the project transition period.Conducting post project evaluation and identifying successful and unsuccessful project elements.All other tasks, responsibilities and duties as assigned. Qualifications:Bachelors Degree in Business Administration, Communication, or related qualificationProject Management Professional (PMP) certification is preferred5+ years of hands on experi
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task