Level 1 Support

  • TEKsystems
  • Schaumburg, IL, USA
  • Nov 09, 2020
[Information Technology]

Job Description

A major client of TEKsystems is looking to add an additional technical support individual:* Respond to incoming calls, voicemails, web-submissions, emails and chat for assistance from clients experiencing technical issues* Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (i.e. software, hardware and client specific applications)* Document client issues in various call tracking systems* Assist with advanced troubleshooting for special projects as directed* Pursue, recommend, and implement new methods, processes, and materials/equipment for improvement* Provide friendly, courteous, and quality IT support to all users* Meet or exceed minimum corporate KPI goals* Grow professionally through on-going training, certification programs, and continued learningQualification:* Knowledge in Windows XP, 7, 8.1, and 10 Operating Systems* Knowledge of mobile devices (iOS, andriod)* Knowledge of Active Directory and user account changesAdditional experience with the following would also be desirable:* Telephone helpdesk experience* Ticketing system experience**About TEKsystems:****We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.**TEKsystems is a equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Associated topics: client support, desk, edi, excel, help desk, information technology support, msword, support, system support, troubleshoot