Technical Support Engineer

  • R Systems
  • 1625 Broadway Suite 2600, Denver, CO 80202, USA
  • Nov 09, 2020
[Information Technology]

Job Description

Job Description
Aqua is looking for a consultative Technical Support Engineer to enable deployment and support of Aquas containerized security solution for prospects and existing enterprise customers. This role will focus on post-sales technical support: providing expert product advice to customers, reproducing issues with the product, and helping to ensure our customer implementations are successful.
Identify customers needs and offer the best solutions
Provide feedback to product and development team on customer requirements
Monitor progress of existing customer implementations to ensure they are successful
Be the focal point for our customer and our sales team for technical issues
Facilitate communication between external clients and internal teams
Reproduce technical problems and help identify solutions
Replicate integration scenarios with variety of ecosystem software
Pro-actively seek opportunities to improve product capabilities and customer relationship
Drive resolution of customer problems from first awareness to final solution
3+years of experience in support or IT roles
Must have working experience with Linux operating system
Must have experience working with Docker/Kubernetes
Enjoy diving into complex technical problems and communicating their solutions
Experience with practices and processes common to enterprise customers, preferably in a hands-on capacity
Understanding of software development methodology and lifecycle
Able to navigate independently in an autonomous environment
Strong interpersonal and communication skills, with ability to provide a focus on service
Strong fluency with English language (written and verbal)
Aqua Security helps enterprises secure their cloud native applications from development to production, whether they run using containers, serverless, or virtual machines. Aqua bridges the gap between DevOps and security, promoting business agility and accelerating digital transformation.
Total of $130M in VC funding
More than 400 enterprise customers across the globe
Strategic partnerships with the major cloud native platform providers and public cloud providers
At the forefront of open source cloud native solutions and primary cyber security research
If youre ready to do your best, now is the perfect time to join Aqua! We are a global late stage start up, but still small enough for you to make a big impact. We have dedicated employees around the globe. And aside from being in a hot cloud security industry, we love to have fun! Aqua also offers competitive comp and benefits, great company culture, amazing colleagues, international travel and lots more!
Associated topics: assist, help, help desk, network, patient, support analyst, technical support specialist, technician, technician i, technician iii