Sr. Salesforce Project Manager - Express (Remote/Travel)

  • Wipro
  • Indianapolis, IN 46241, USA
  • Nov 09, 2020
[Information Technology]

Job Description

Title: Sr. Project Manager - Express (Remote/Travel)About Us:Appirio, a Wipro Company helps customers improve Worker & Customer experiences with outcome-oriented consultants who bring the latest digital thinking andunmatched cloud experience. We create actionable strategies that deliver results quickly, and help organizations adapt to a new experience-driven era. We deliver results quickly by harnessing the power of thousands of pre-built solution accelerators. Appirio is a trusted partner to some of the world's largest brands, including YP, Cardinal Health, Coca-Cola, eBay, Facebook, Home Depot, Sony PlayStation, Moen, and IBM.Brief Summary of Role:Project Managers will manage multiple projects for our customers providing day-to-day leadership to analyze their requirements, develop designs, and implement cloud-based solutions based on Salesforce and platform. There will also be some level of responsibility for successful, on time and on budget delivery of all Appirio services at that client.Responsibilities:* Client Relationship Management* Develop and maintain long term, trusted relationships with our clients* Ensure long term client satisfaction and referenceability* Encourage and track ongoing and regular customer feedback, including coordination with our customer experience team initiatives* Project Oversight* Proven experience working as a project manager on software implementations, including development, data migration, integration, and change enablement.* Ability to monitor and manage the scope, schedule and budget of projects ranging in size ($25K to $1m) and duration (6 weeks to 1 year)* Extreme ability to multi-task, effectively prioritize, and practice excellent time management while managing 2 to 15 projects concurrently. Drives implementations of high-quality cloud solutions.* Provide technical expertise and/or input on high-level solutions and can require data analysis.* Acts as primary day-to-day escalation point of contact for the client and the operational aspects of the project. Objective focused on building strong customer relationships.* Facilitates regular status meetings with project team, sponsors, and all stakeholders.* Adheres to the Appirio Way Methodology and possesses the ability to assess risks in process, people, or technology and adjusts project plans to address accordingly.* Assists consultant team members in the delivery of client presentations during requirements, design, pilot and user acceptance testing sessions.* Reviews deliverables prepared by the team before sharing with the client.* Provides mentoring, guidance and general care and feeding to project team members, including offshore team members.* Achieves published company utilization targets.Education and Required Experience:* B.S. degree in Computer Science, Software Engineering, MIS or equivalent, or equivalent years of professional experience in a relevant field* Brings 5+ years project management experience with packaged software or custom development implementations* Experience with other CRM software (Siebel, Clarify, Vantive, Peoplesoft, NetSuite, RightNow, etc.)* Experience in professional services/consulting organization* Experience in Agile approaches to project management* Strong presentation and communication skills* Proven ability to manage budgets for projects less than $300K* Ability to video conference daily both with internal teams and external customers* Experience with using or involved as part of a project team* Estimation/sizing, SOW/Change Order contracting experience preferred* Experience working with global development teams preferred* PMP preferred* Located and able to work in the U.S. from a home office and able to travel up to 50-70%* Not eligible for Visa SponsorshipWe are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task