Opr Sys Analyst/Prog Sr

  • University of Rochester
  • Rochester, NY, USA
  • Nov 09, 2020
[Information Technology]

Job Description

Opr Sys Analyst/Prog Sr
Job ID
Laser Lab & COI
Full/Part Time
Favorite Job
Full Time 40 hours Grade 054 LLE- Laboratory for Laser Energ
8 AM-5 PM
We are currently hiring a Linux Desktop Support Technician to provide technical assistance in our highly diverse research facility. This person will answer questions on technical issues and offer advice on how to solve them. An excellent Linux Desktop Support Technician must have excellent technical knowledge and be able to communicate effectively to understand the problem and provide a solution. This individual must also be customer-oriented and patient.
Duties and Responsibilities:
Install and configure RedHat Linux desktop computer system hardware and software (including operating system and applications software)
Maintain and upgrade our RedHat Satellite infrastructure
Linux experience should be in troubleshooting and assisting users
Support user community via service desk tickets, walk up, email and chat
Ensure that all requests from user are logged and escalation procedures are followed
Manage user accounts in LDAP and AD
Manage desktop/software assets
Install, move, add and change user desktops, laptops, printers and peripherals
Identify, investigate and research user questions and problems as well as isolate, resolve or escalate information systems problems
Install and configure printers and various network connected equipment
Develop technical guidelines and document processes for desktop support area
Coordinate special projects and system upgrades
Brief customers and/or management on the status of the resolution efforts
Take ownership of production related incidents including communications, escalations and follow-up for root cause analysis
Work closely with other members of the group on laboratory initiatives
Ensure that work is carried out within agreed service levels and in accordance with department guidelines
Preferred Requirements:
Windows and OSX support experience strongly desired
Strong analytical and problem-solving skills
Redhat Enterprise Linux 7/8 OS Management and Administration
3+ years of IT desktop support experience for Linux
5+ years of overall IT support experience
Familiarity with Zoom, Teams and other collaboration platforms
Be familiar with PXE boot processes using UEFI firmware (and legacy BIOS systems)
Basic understanding of Networking concepts, general troubleshooting steps and network tools
Extensive knowledge of computer hardware
Strong written and verbal communication skills
Demonstrated ability to work independently and multi-task in an environment of changing priorities
Proven resourcefulness, creativity and troubleshooting skills
Experience supporting environments (test, development, production) and software deployments
Experience with Lightweight Directory Access Protocol (LDAP) and Active Directory (AD)
Oracle database familiarity, scripting (Python), PKI, Gitlab and RHV are all pluses
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
Associated topics: algorithm, application, backend, c c++, c++, matlab, perl, python, sde, sdet