IT Support Specialist, IS - Help Desk (REMOTE)

  • Edward Jones
  • St. Louis, MO, USA
  • Nov 09, 2020

Job Description

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 14,000+ branch offices where our more than 7 million clients live and work.A typical branch office has one financial advisor who meets with clients face-to-face and one branch office administrator who enhances the team's ability to build deep relationships with clients. Headquarters associates in St. Louis and Tempe provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. Edward Jones currently has more branch offices than any other financial services firm, and we continue to grow to meet the needs of long-term individual investors.* This is a part-time, work at home position averaging 20 hours per week.** Training program Monday-Friday from 9am-3:30pm CST upon hire.*What IS Helpdesk does...The Helpdesk provides technical support to the branch and home-office associates of Edward Jones in the United States and Canada.What You'll do...* Provide excellent customer service while answering calls in a fast tempo/ high volume call center.* Resolve technical issues related to the hardware and software infrastructure in a timely and quality manner.* Troubleshoot and help resolve problems, escalate issues to other IS departments when appropriate, and dispatch service vendors as necessary.* Log all activities in the Problem Management System.* Complete a modular training program which includes classroom and online training on specific equipment and on-the-job training to reinforce learning.* Complete advanced training as new hardware and software is introduced into the Edward Jones environment.What You'll Need...* Technical knowledge of desktop and mobile devices, printers, phones and basic networking required.* A strong customer service background required.* Ability to work flexible hours is required as staffing is based on business needs.* Required to provide evening, weekend, or holiday support when needed.* Dedicated home office space and internet connection required.* Able to work independently and utilize tools to stay connected to the team.* Excellent verbal and written communication skills* Problem-solving skillsPersons requiring sponsorship for an employment visa are ineligible for this position.* FORTUNE 2020 - Edward Jones was named No. 7 on the 2020 FORTUNE 100 Best Companies to Work For list.* From FORTUNE 2020 FORTUNE Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Edward Jones Investments.* Edward Jones Ranked No. 6 of the 100 best workplaces for millennials by Great Place to Work and FORTUNE Magazine.* 2020 Corporate Equality Index - Edward Jones joins the ranks of 680 major U.S businesses that received top marks in the HRC Foundations 18th Annual Scorecard on LBGTQ Workplace Equality* Edward Jones named a top company for training, ranking No. 25 on Training magazine's 2020 Training Top 125 list - the highest ranking among the financial-services industry!* Financial services firm Edward Jones has been named one of the 2019 Best Workplaces for Parents by Great Place to Work and FORTUNE magazine. The firm ranked No. 5 on the list of 50 companies, up two spots from last year.* The Best Workplaces for Parents list is one of a series of rankings by Great Place to Work and FORTUNE based on employee feedback from Great Place to Work-Certified organizations. Edward Jones ranked No. 7 on the FORTUNE 100 Best Companies to Work for in 2019 list, the firm's 20th appearance on the list. The firm also was ranked the No. 1 Best Workplace in Financial Services & Insurance and the No. 6 Best Workplace for Millennials by Great Place to Work and FORTUNE.Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
Associated topics: assistance, desktop, help, patient, pc, systems administrator, technician, technician iii, technician iv, technology