Overview IMG - provides information technology (IT), information assurance (IA), and visual communication services to government and commercial customers worldwide - is hiring a full-time IT Infrastructure Engineer with TS/SCI FSP at its Columbia, MD location. Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 30 years. Responsibilities
Job Description: Plans, organizes and functions as Subject Matter Expert for equipment selection to meet customer Information Technology (IT) service catalog requirements for desktop IT services and provides Tier3 support for those systems. Key Responsibilities: * Analyze hardware specifications and system requirements to develop and document a practical design for hardware components to include IT desktop workstations, thin-clients, peripherals, printers, video interfaces, end-user devices, assistive technology peripherals, etc. Provide specific input to the hardware components of system design for end-user desktop IT support components and peripherals. * Prepare functional requirements and specifications for hardware acquisitions; Ensure that problems with operational hardware have been properly identified and solutions will satisfy the user's requirements. * Serve as Tier 3 for escalated support by performing advanced troubleshooting of IT desktop operating systems and hardware. * The Tier 3 role is the final escalation point within the Operations technical support organization. * Provide hardware engineering expertise to analyze complex IT hardware systems, hardware design, architecture and other technical hardware issues. * Interface with operating system team as needed in the course of Tier3 hardware troubleshooting. * Support technical engineering in the development of new Information Technology solutions and support procedures. * Provides specific input to the hardware components of system design for end-user desktop IT support components to include IT desktops and peripherals. * Assist with preparing installation guides, field test procedures, and troubleshooting guides. * Coordinate with Operations, Project Management and Information Systems Security teams. Qualifications Clearance Required: TS/SCI prior to consideration Additional Requirements to be obtained: Full Scope polygraph is required upon starting Certification Requirements: Desired: CompTIA A+, MTA Education/Years of Experience: Fourteen (14) years of experience as an HE analyzing complex hardware systems for IT solutions is required. Bachelor's degree in Communications Engineering, Computer Engineering, Computer Science, Electrical Engineering, Information Systems, Mathematics, or related discipline from an accredited college or university is required. Five (5) years of additional hardware engineering experience may be substituted for a Bachelor's degree. Must have excellent communication, interpersonal, and leadership skills. IMG COMPANY BENEFITS * Health, dental, vision, and life insurance * Short term and long term disability insurance * 401(k) with generous company match * Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) * 20 days of personal leave plus paid federal holidays * Professional development and training assistance Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Associated topics: sci, security clearance, security investigation, sensitive compartmented information, single scope background investigation, ssbi, top secret sci, ts sci