Application Specialist

  • Ceridian Corporation
  • Alpharetta, GA, USA
  • Nov 09, 2020
[Information Technology]

Job Description

Ceridian. Makes Work Life BetterThis is our promise. Not only for our customers, but our employees as well.Do you thrive in an innovative and exciting environment that's continuously evolving? Ceridian is looking for fun, intelligent, team oriented people who believe in our values: Customer Focus, Transparency, Diligence, Optimism, and Agility. Our workplace culture provides empowering programs for career growth and offers diversity and inclusion groups to support every person's career journey. Ceridian employees have declared Ceridian a Great Place to Work in 2019, a Glassdoor Best Places to Work in 2019, and one of Canada's Top 100 Employers for the 16th consecutive year!Find out why Ceridian is such a great place to work.About the Position:This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management (HCM) solutions in a technically challenging and rewarding role! In this highly collaborative and fast paced environment, the Application Specialist delivers business-to-business application support to Ceridian's Dayforce customers. You will work directly with customers (including Payroll, HR, Benefits and IT administrators) to champion customer priorities, drive incidents to closure, and enhance the customer support experience.Preference for candidates to be located in the greater Atlanta area but consideration will also be given to those residing virtually on the East Coast.Responsibilities:* Combine your strong technical and functional problem solving skills with a keen business sense to deliver top notch customer-focused support.* Provide rapid responses and resolution to complex customer incidents.* Provide clients with regular and timely incident updates.* Further improve our ability to support our customers by contributing to the support knowledge base, as well as play a part in the improvement of our application by reproduce and meticulously documenting software defects.* Demonstrate initiative, agility and follow through on areas of responsibility, by developing solid product and domain expertise.* Maintain the highest level of customer satisfaction by providing proactive support and consistently exceeding customer expectations.* Provide peer to peer mentoring, identify knowledge gaps and provide feedback.Qualifications:* Bachelor's Degree in Computer Science, Engineering, or relevant software/computer related fields, or equivalent experience* Proficiency with SQL and an understanding of relational database systems* 2+ years of technical support experience* Strong analytical skills; demonstrated ability to bring high complexity customer issues to resolution* Superior communication, organizational, and problem solving skills* Ability to work flexible hours and a willingness to work on-call if required* Experience with HCM (HR, Payroll, Benefits, Workforce Management, Performance Management, Recruiting) applications* American Payroll Association (APA) and/or Canadian Payroll Association (CPA) certified* Familiarity with object oriented programming (especially C#, .NET)* Familiarity with Microsoft Server Technologies (e.g. IIS, Windows Server, Microsoft SQL Server)Ceridian combines the excitement of a startup environment, with the growth opportunities of a large organization. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success.Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and embrace all individuals and that makes them unique. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity, disability, national origin, sexual orientation, genetic information, citizenship, military or veteran status, or any other characteristic protected by federal, state, or local laws. We enthusiastically encourage all individuals to apply for positions that fit their passions. Come join our inclusive team and start collaborating with us on award winning projects!We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.Other details* Job Family Technical* Job Function Software Support* Pay Type Salary
Associated topics: .net, algorithm, backend, c++, developer, matlab, php, sde, sdet, software engineer