Kforce has a client that is seeking a UX Researcher in Atlanta, GA.Summary:Our client is looking for a User Experience (UX) Researcher that will be part of the Corporate Payment Treasury Solutions team that will be supporting the simplification of a customer servicing experience. The UX Researcher will conduct and deliver UX design research work that meets or exceeds the stated business goals, and which is clearly and objectively measured and reported to prove our return on design investment. Essential Duties:Leads and crafts UX research to ensure excellence in research, facilitation, artifacts, presentation skills, and distilling actionable insights for partners Partners effectively with other UX disciplines, business line clients, product and channel management, marketing, analytics, delivery PMO, Information Technology and other teams to strengthen relationships and understand the business while delivering solid research Derives measurable objectives against which UX research work will be evaluated for success
RequirementsBachelor's degree in a related field such as Human Factors, Anthropology, Cognitive Psychology or Human Computer Interaction 2-5 years of experience in leading and conducting user research studies, including usability tests, concept tests, ethnography, co-creation sessions Expertise in both qualitative and quantitative research methods and a strong understanding of when/how to apply them Experience working in a cross-channel environment, including desktop/laptop, mobile, devices, and brick-and-mortar experiences Strong knowledge of UX best practices, including website information architecture, interactive design principles, usability, service design, and online marketing and business needs Strong attention to detail Strong presentation skills Empathetic, human-centric approach to analysis Ability to problem-solve and work independently Advanced knowledge of quantitative analysis and statistical concepts Expert in Microsoft Office, Excel and PowerPoint Maintains professional knowledge and experience Experience with remote user testing platforms Experience with designing for accessibility Experience with service design approaches Experience working in agile and waterfall environments Experience with responsive design Ability to create lo-fi prototypes Ability to develop moderator guides Familiarity with digital development process Experience leading others Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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